Simera Professional Key (SPK)

Jhanneth Gabriela M

Bolivia

Virtual Assistant - Customer Service

$ 1,500/month

5 yrs exp

Accomplished professional with over 7 years of experience excelling in presentation creation and providing executive-level administrative support in management. Proven success in organizing events and designing projects in tourist destinations and communities. Seeking to leverage my skills and experience as a Virtual Executive Assistant

Skills

  • Accounting
  • Agile Project Management
  • B2B Marketing
  • Customer Retention
  • Customer Service
  • IT Management
  • Leadership
  • Linux
  • Problem Solving
  • Product Management
  • Project Coordination
  • Project Management
  • Python
  • Stata
  • Talent Management
  • Team Management
  • Teamwork
  • Time Management
  • Administrative Assistance
  • ATS Management
  • B2C Marketing
  • Canva
  • Canvas
  • Customer Relations
  • Digital Project Management
  • Management Assistant
  • Marketing
  • MS Office
  • MS Project
  • Phyton
  • Production Management
  • Project Coordinator
  • Property Management
  • TeamWorks
  • Virtual Assistance
  • Reputation Management
  • Problem-Solving
  • Python/R
  • Bid Management
  • Market Sizing

Jhanneth Gabriela M

Bolivia

Virtual Assistant - Customer Service

$ 1,500 /month

5 yrs exp

Accomplished professional with over 7 years of experience excelling in presentation creation and providing executive-level administrative support in management. Proven success in organizing events and designing projects in tourist destinations and communities. Seeking to leverage my skills and experience as a Virtual Executive Assistant

Skills

  • Accounting
  • Agile Project Management
  • B2B Marketing
  • Customer Retention
  • Customer Service
  • IT Management
  • Leadership
  • Linux
  • Problem Solving
  • Product Management
  • Project Coordination
  • Project Management
  • Python
  • Stata
  • Talent Management
  • Team Management
  • Teamwork
  • Time Management
  • Administrative Assistance
  • ATS Management
  • B2C Marketing
  • Canva
  • Canvas
  • Customer Relations
  • Digital Project Management
  • Management Assistant
  • Marketing
  • MS Office
  • MS Project
  • Phyton
  • Production Management
  • Project Coordinator
  • Property Management
  • TeamWorks
  • Virtual Assistance
  • Reputation Management
  • Problem-Solving
  • Python/R
  • Bid Management
  • Market Sizing

Virtual Assistant - Customer Service

Callnovo
August 2023 - April 2024

Responded promptly to inquiries from clients via telephone or email communication. Customer Service excellence, strong negotiation skills, and efficient scheduling and coordinating. Meticulous record-keeping and familiar with rental platforms. Implemented strategies to improve performance, accuracy and quality. Leveraged strong communicational skills to build relationship with clients. Coordinated with cross-functional teams on projects and initiatives. Assisting with trip planning by creating a list of potential destinations based on clients’ preferences and budgets.

Destination Specialist

Callnovo
August 2023 - April 2024

Assisting with trip planning by creating a list of potential destinations based on clients' preferences and budgets. Calling clients to confirm reservations and inform them of changes to their itinerary.

Destination Specialist

Crillon Tours
May 2023 - August 2023

Description not provided

Administrative Assistant

Rimini Museums
June 2022 - November 2022

Coordinator of cultural and recreational events, laboratories and guided tours of the museums of the Rimini community. Maintained files and filing, keeping sensitive information confidential.

Executive Assistant

Comitato degli Italiani all’Estero
September 2017 - January 2021

Exhibited strong organizational skills to manage multiple projects simultaneously. Demonstrated proficiency in calendar management, scheduling and coordinating executing-level meetings. Managed and organized confidential information to maintain privacy. Managed World Seminar for Young Italians in Bolivia, focusing on Italian cultural roots, gastronomy, arts and language diffusion.

Smart Scores

Communication
90
Role Fit
85
Adaptability
85
Problem-solving
70

Smart Skills

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