Simera Professional Key (SPK)

Reem M

Egypt

Program Delivery Manager

$ 1,600-$ 2,100/month

10+ yrs exp

Professional Services leader with a passion for developing talent. PMP certified with more than 10 years’ experience in the IT industry. Starting as a technical support engineer then working as an IT project manager for UK based customers and now leading a group of talented project managers across Egypt and India. Driving world class customer experience, Strategy cascade and results oriented. Recognized one of top EMEA leaders in customer satisfaction in FY24.

Skills

  • Agile Project Management
  • Cross-Functional Team Management
  • Leadership
  • Program Management
  • Project Management
  • Salesforce
  • Software Project Management
  • Strategy
  • Customer Success
  • Lean Six Sigma
  • Microsoft Office 365
  • Performance Evaluation
  • Customer Orientation
  • Interview Skills
  • Cross-functional Collaboration

Reem M

Egypt

Program Delivery Manager

$ 1,600-$ 2,100/month

10+ yrs exp

Professional Services leader with a passion for developing talent. PMP certified with more than 10 years’ experience in the IT industry. Starting as a technical support engineer then working as an IT project manager for UK based customers and now leading a group of talented project managers across Egypt and India. Driving world class customer experience, Strategy cascade and results oriented. Recognized one of top EMEA leaders in customer satisfaction in FY24.

Skills

  • Agile Project Management
  • Cross-Functional Team Management
  • Leadership
  • Program Management
  • Project Management
  • Salesforce
  • Software Project Management
  • Strategy
  • Customer Success
  • Lean Six Sigma
  • Microsoft Office 365
  • Performance Evaluation
  • Customer Orientation
  • Interview Skills
  • Cross-functional Collaboration

Program Delivery Manager

Dell Technologies
January 2021 - present

Leading the UK region remote project management team Driving world class customer experience, with 95%+ Customer satisfaction score Q over Q Financial management backlog analysis, forecasting and target setting Contributing to more than 25% of over all UK financial revenue Working alongside local UK management to drive the business Strategy cascade and goal setting to team members Bi weekly performance reviews with the team members Maintaining and renewing the ISO27001 certification within the team Hiring and interviewing new talent

Manager, Services Project Management

Dell Technologies
January 2020 - December 2021

Co-leading the UK region alongside the program delivery manager

Project Manager

Dell Technologies
January 2014 - December 2020

Led the UK region remote project management team. Drove world-class customer experience with 95%+ Customer satisfaction score Q over Q. Conducted financial management backlog analysis, forecasting, and target setting. Worked alongside local UK management to drive the business. Co-led the UK region alongside the program delivery manager. Maintained and renewed the ISO27001 certification within the team. Led the discovery and analysis of backup infrastructure and put the High-Level Design and the Low-Level Design of the solution.

Global Technical Support Specialist

Teradata
January 2012 - December 2014

Resolved customer issues in a clear, courteous, and straightforward manner. Managed all resources needed to resolve a customer’s problem. Led the design, installation, and implementation of €166K project aiming at refreshing a Telco company object-based cloud storage infrastructure. Managed relationship between sales and project managers within the team. Mentored new hires. Handled various delegations across the team.