Simera Professional Key (SPK)

Roberto T

El Salvador

General Account Manager

10+ yrs exp

Account Manager with over 10 years of experience in the call center industry, specializing in sectors such as travel agencies, fintech, utilities, and credit card services. Renowned for a results-oriented approach, I optimize operational efficiencies to enhance financial performance and drive profitability. My core competencies include implementing strategic initiatives and cultivating a customer-centric culture through service excellence frameworks. I am proficient in data analytics, levera…

Skills

Client Relationship Management

Roberto T

El Salvador

General Account Manager

/month

10+ yrs exp

Skills

Client Relationship Management

Experience
Education

General Account Manager

Teleperformance Dominican Republic

January 2020 - present

Assigned to fintech accounts. Oriented to achieve maximum revenue generation and profitability for the company with a healthy balance within client relationship and employee’s satisfaction.

Sr Manager

Telus International

January 2012 - January 2020

Worked closely with AGM in special client innovation projects. Tracked issues and conflicts, removed barriers, resolved issues of medium or high complexity involving stakeholders.

Team Leader

SYKES El Salvador (Expedia.com)

January 2010 - January 2012

Researched, resolved and responded to end-user issues/problems received via email, telephone. Provided resolution to escalations related to flights, cars, or hotel reservations.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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