Simera Professional Key (SPK)

Carlos Enrique D

Guatemala

Process Lead

$ 1,100/month

9 yrs exp

Skills

  • Agile Project Management
  • Business Process Improvement
  • Customer Service
  • IT Management
  • Microsoft Excel
  • Product Management
  • Project Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Digital Project Management
  • Microsoft Exchange
  • Power BI
  • Process Improvement Analysis
  • Production Management
  • Property Management
  • Retail Management
  • Task Management
  • Lead Management
  • Process Improvement
  • Team Leadership
  • Scheduling Meetings

Carlos Enrique D

Guatemala

Process Lead

$ 1,100 /month

9 yrs exp

Skills

  • Agile Project Management
  • Business Process Improvement
  • Customer Service
  • IT Management
  • Microsoft Excel
  • Product Management
  • Project Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Digital Project Management
  • Microsoft Exchange
  • Power BI
  • Process Improvement Analysis
  • Production Management
  • Property Management
  • Retail Management
  • Task Management
  • Lead Management
  • Process Improvement
  • Team Leadership
  • Scheduling Meetings

Process Lead

Capgemini
December 2021 - April 2024

Group of people assigned, Training, Schedule Meetings, One-on-one feedbacks, Meetings and Calibrations Organizer, New Project Lead and enhancement

TIER 2, Escalations

Capgemini
January 2019 - December 2021

Resolution of Escalated Cases, Project Improvement, Creation of Guides to support the operation

Customer Service Representative

Capgemini
October 2017 - April 2024

TIER 1, CSR

Atento
October 2017 - December 2019

Call and email management, Work under pressure

Wallmart Customer Service Live Chat Support

24 inTouch
January 2012 - December 2013

Customer Service

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
90

Smart Skills

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