Simera Professional Key (SPK)

Zuliangel O

Venezuela

ADMINISTRATIVE ASSISTANT

$ 1,500-$ 1,800/month

4 yrs exp

Motivated Administrative Assistant with experience in Hospitality and Customer service. Proficient in time management, project management and Appointment scheduling, with a high level of communication skills in both English and Spanish.

Skills

  • Bilingual Communications
  • Communications
  • Customer Service
  • data processing
  • Appointment Setting
  • EHR Systems
  • Microsoft Office 365
  • Microsoft Office Suite
  • Communication
  • CRM Systems
  • ERP Systems

Zuliangel O

Venezuela

ADMINISTRATIVE ASSISTANT

$ 1,500-$ 1,800/month

4 yrs exp

Motivated Administrative Assistant with experience in Hospitality and Customer service. Proficient in time management, project management and Appointment scheduling, with a high level of communication skills in both English and Spanish.

Skills

  • Bilingual Communications
  • Communications
  • Customer Service
  • data processing
  • Appointment Setting
  • EHR Systems
  • Microsoft Office 365
  • Microsoft Office Suite
  • Communication
  • CRM Systems
  • ERP Systems

ADMINISTRATIVE ASSISTANT

ACCESS SALUD COMPANY
May 2021 - February 2023

Customer Management, Training of new staff, Organization of tasks in the department

ADMINISTRATIVE ASSISTANT

ACCESS SALUD COMPANY
May 2021 - February 2023

Customer Management, Training of new staff, Organization of tasks in the department

CALL CENTER AGENT

ACCESS SALUD/ DMC/ SOMOS VACCINATION CENTER
February 2021 - May 2021

Customer service, Training of new staff, File organization, Assist customers by answering and addressing their incoming phone calls, Schedule multiple appointments following all instructions provided by the customer within the estimated timeframe, Complete every outgoing phone call request and document the calls in the tracking systems

CALL CENTER AGENT

ACCESS SALUD/ DMC/ SOMOS VACCINATION CENTER
February 2021 - May 2021

Customer service, Training of new staff, File organization, Assist customers by answering and addressing their incoming phone calls, Schedule multiple appointments following all instructions provided by the customer within the estimated timeframe, Complete every outgoing phone call request and document the calls in the tracking systems.

FRONT DESK AGENT

CARACAS PALACE HOTEL
January 2018 - December 2019

Bilingual Call Center Agent (3 months) then promoted to administrative department, Receive inbound customer calls and chat requests from patients with questions and concerns that they might have regarding the service, Responsible for the security and privacy of any protected health information that may be accessed during normal work activities

FRONT DESK AGENT

CARACAS PALACE HOTEL
January 2018 - December 2019

Bilingual Call Center Agent (3 months) then promoted to administrative department, Receive inbound customer calls and chat requests from patients with questions and concerns that they might have regarding the service, Responsible for the security and privacy of any protected health information that may be accessed during normal work activities.

Smart Scores

Communication
80
Role Fit
80
Loyalty
70
Adaptability
70
Problem-solving
75

Smart Skills

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