Processed and registered new referrals into our own CRM. Performed insurance eligibility checks for A3 Professional Home Care, especially for Medicare, BCBS, UHC, Humana, Aetna, and Molina plans. Scheduled new patients and re-referrals for care with one of our care providers depending on the patient's home.

Performed quality control calling to customers, maintaining 50 daily successful calls. Generated leads through current customers, obtaining an average of 40 new referrals per month, from which a third signed contracts. Sold immigration packets to new leads, meeting the 10k monthly revenue target.

Served as the first point of contact in the Columbus, Cleveland, and Cincinnati franchises. Attended an average of 80 inbound calls per day across all sites, with 92% of appointments made. Conducted outbound calling to potential leads and current customers. Processed payments from jobs using Quickbooks.

Processed and registered an average of 600 new referrals into Salesforce. Checked the eligibility of insurance policies with external tools. Scheduled at least 10 new patients to receive care per day. Designed an AI-based tool that read PDF files and extrapolated relevant information, significantly improving team efficiency.

CSR, VA and sales, Customer Support Specialist, Generating reports on new merch, Handling high volume of tasks

Generating reports on new merch, Handling high volume of tasks

Generating campaigns for 3D commercials, Producing efficient cold calling emails, Attending to clients' needs, Managing databases, Producing B2B leads, Marketing of new products in social media

Processed requests for new apparel for Disney, Marvel, Jeep, Aniplex, and MGA, among other brands. Successfully attended to customer needs and concerns regarding apparel projects. Involved in training new team members, creating dozens of SOPs to simplify the process for them.

Conducted cold emailing to potential businesses that could benefit from 3D animation services. Generated leads through cold calling businesses. Created and managed social media campaigns.

Performed microbiological quality control on all raw materials, in-process products, and finished goods in both the oral care and liquids facilities, ensuring that local safety guidelines were met. Conducted growth promotion, media validation, and sterility controls. Monitored water, air, and compressed air.

Performed microbiological and physicochemical quality control on all raw materials, in-process products, and finished goods. Conducted growth promotion, media validation, and sterility controls. Performed microbial and physicochemical monitoring of water and compressed air near production sites.

Cold calling to local business, Scheduling meetings and bookkeeping, Closing B2B roofing deals, Attending to clients' needs