- Management of order fulfillment and distribution for international DCs - Management of Raw Material shipments to Malaysia for FG production. - Coordination of shipments with Warehouse and logistics teams. - Analyze and define shipment priorities with the warehouse team after assessing material status, warehouse personnel capacity, and urgency/cut-off dates. - Analyze and suggest DC managers sale changes (Alternate PN or Store Room) that would help clear backorders. - Investigate and coordinate with Planning ETA for material with no stock and no Production Plan. - Assist Customer Service team with any inquiries regarding open orders. - Support with Operations Logistics Manager activities for Latin America

- FFA Analysis on customer returns. - Pareto development for analyzed products. - Results reviewing meetings with customer. - Updates to QA documentation. - Internal process audits. - Established QA criteria for new programs. - Worked on defining QC process for new program - Monitoring and analysis of reported Re-Repair (2nd Return)

- Ivestigating root cause of, resolving, and reducing customer escalations. - Weekly meetings with the client for feedback from both sides. - ERP transactions and Inventory auditing. - Schedule pick-ups for RMA shipments. - KPI metric reports (RMA, Fulfillment, etc.) for the client. - Manual changes for order upgrades to prevent SLA falling. - Customer Related Issues reports for the client.