Manages small projects, client communication, project administrative tasks, vendor management, and team coordination.

Manage a list of Walmart store's workforce every week. Recruit for permanent, temporary and daily shifts. Daily meetings with the Walmart management team to go over head count requirements, daily incidents, project advancement and expectations. Negotiate with management team to offer perks and a higher pay scale depending on the state and store location to guarantee the required head count. Research and set meetings with Hotel managers in the store's area to negotiate and set the best exclusive rate within the company's for the collaborators that need lodging to commute to the store. Logistics research and analysis to set, offer and negotiate a mileage remuneration within the authorized budget for collaborators located at a certain distance of the store in need. Micromanage every single worker according to quality, attendance, punctuality, professional behavior and management's feedback on a daily basis. The leading rep excelling with these qualities would start a try out period to be promoted to Team Leader position after fulfilling the new job duties and requirements for a period of 30 days. Within store project completion progression the best reps would be reviewed and offered to relocate to different states to keep on working on different store projects while offering lodging, mileage bonus and per diem in some projects.

Managed workforce, recruited, negotiated with management, and micromanaged workers.

Managed all client's inquiries regarding Xerox printers. Remote technical support via phone, chat, email and video conference. Creation, management, follow up, troubleshooting and resolution of any hardware & software issues from the Xerox production line printers. Provided general training, procedures and on call display to all of the new hires. Controlled production and quality assurance sessions with new hires and low performers to review technical reasoning, case management, probing questions, workflow structure, tools usage, call management, troubleshooting steps conveying and documentation skill to ensure the highest resolution rate possible. Monthly calibration sessions to pinpoint areas of opportunity and setup personalized improvement plans based on the unique set of skills of every individual. Point of contact for US management to receive technical preparation and create training material to later present to the rest of the Rtse's for further development and understanding. Survey Merchandising

Managed client inquiries, provided technical support, and conducted quality assurance sessions.

Web browsers troubleshooting Chrome, Firefox & Edge Computer properties troubleshooting to ensure they aligned with the software requirements for it to function properly. Remote TM sessions with client's on daily basis to directly troubleshoot the client's problematic on their specific device. Creation of software'support tickets per customer's inquiry detailing a step by step guideline that will result in the error presented by the client. Daily follow up and software testing on unresolved tickets to verify if error could be replicated on a testing software environment to confirm if ticket was needed to be sent to programming to get resolved. Research and testing of confirmed software alternatives to be presented to client's who had urgency upon the resolution of an open ticket to allow them till with their day to day business activity without any occurrence. Webinar presentation training provided to new hires on a specific section of the software. Monthly meetings to pin point areas of improvement to maximize the software development.

Web browsers troubleshooting Chrome, Firefox & Edge Computer properties troubleshooting to ensure they aligned with the software requirements for it to function properly. Remote TM sessions with client's on daily basis to directly troubleshoot the client's problematic on their specific device. IT ticket management : Creation, development, follow up and resolution of IT software'support tickets per customer's inquiry detailing a step by step guideline that will result in the error presented by the client. Daily follow up and software testing on unresolved tickets to verify if error could be replicated on a testing software environment to confirm if ticket was needed to be sent to programming to get resolved. Research and testing of confirmed software alternatives to be presented to client's who had urgency upon the resolution of an open ticket to allow them till with their day to day business activity without any occurrence. Webinar presentation training provided to new hires on a specific section of the software. Monthly meetings to pin point areas of improvement to maximize the software development.

Provided technical support, managed IT tickets, and conducted software testing and training.

Metrics report creation. Weekly New US Sales and New International sales report.

Handled metrics report creation, PowerPoint presentations, QA surveys, and recruitment.

, October 2014 - October 2017 Conducted the recruitment process for corporate positions Sourcing, prescreening interviewing, scheduling & hiring . Handled the design, structure and presentation of the recruitment ads on online job boards Indeed, Cragslist, Monster . Managed a team of 12 recruiters. Liaison with Canadian and US sites regarding the recruitment resources and strategies. Training, mentoring and onboarding. Monitored calls and emails to ensure compliance with the quality assurance metrics. Weekly meetings with online job boards to set the guidelines for the candidate's database needed and arrange the pricing for it. Gave coaching sessions and created improvement plans for low performers. Performed administrative duties such as attendance, payroll, vacations, reporting, irtra, iggs, etc. Handled all escalations within the recruitment processes. Direct reporting to Canadian headquarters on recruitment requisitions status. ServSuite by Service Pro Pest Control Software

Conducted recruitment processes, managed a team of 12 recruiters, and liaised with Canadian and US sites regarding recruitment resources and strategies.

Managed a portfolio with over 1000 past due accounts. Analyzed each client'status to accurately engage with the right collections approach. Developed first contact and medium term strategies on both consumer and property debtor's. Skip traced debtor's personal and cosigner's information on the web when no contact channel was available. Worked along with the company's client'services department and the apartment complex landlords on daily basis to maximize the attempt for the debt resolution. Made over 100 effective contacts per day. Maintained over 80% on portfolio's currency. Monthly calibration on the collections acts to work according to the FDCPA guidelines. intouch cONTACT CENTERS & SOLUTIONS

Managed a portfolio with over 1000 past due accounts, developed contact strategies, and maintained over 80% portfolio currency.

, August 2011 - May 2013 Daily contact with commercial client's to verify satisfaction within the service provided and to further advice on how to keep their accounts up To TILL. Reviewing and analyzing tools to achieve and maintain portfolio currency. Propositions to client's to assist them in having their accounts and bills up To TILL. Settlements opportunities presented based on the client needs and current financial situation. Gathering of all required documentation to keep record of the interactions and collections efforts made, if needed for the client's account to be sent to a third party collections agency. hunter warfield inc

Engaged with commercial clients, reviewed and analyzed tools, and made propositions to assist clients in maintaining portfolio currency.

Incoming calls to assist with all queries related to the cellphone providers of Tracfone, Net10 & Straight talk. Handled activations, deactivations, plan enrollments, payments, refunds, return procedure, etc. Troubleshooting of all cellphones based upon customer's inquiries or a device's factory malfunction. Daily contact with the major phone network providers Verizon, T-Mobile, AT&T to monitor and place a reboot request if needed when a specific network tower location was not provided a valid network. Provided mentoring to the new hires with any presented query and managed their escalations calls when required. capgemini