Julio E
$ 1,800-$ 2,050/month
10+ yrs exp
I’m an IT professional who can adapt to a fast-paced and ever-changing environment. I’m also an aspiring Project Manager and Cybersecurity enthusiast. The backbone of my work experience is in the BPO industry, with 15+ years of experience in Customer Service, Sales, and the travel industry.
Skills
Julio E
$ 1,800-$ 2,050/month
10+ yrs exp
I’m an IT professional who can adapt to a fast-paced and ever-changing environment. I’m also an aspiring Project Manager and Cybersecurity enthusiast. The backbone of my work experience is in the BPO industry, with 15+ years of experience in Customer Service, Sales, and the travel industry.
Skills
IT Vendor Management Coordinator
• Assisted in a project to reduce PM tool redundancy based on user feedback, feature parity, and cost. • Created documentation shared with end users in ticket replies and used in KB, intranet, and company communication sites. • Worked with departments like Cloud and DevOps in IT along with Procurement to purchase software, provision licenses, and configure SSO. • Worked with vendors and Procurement on software license and contract renewals. • Assisted in purchasing ad hoc software after working with IT Security and Procurement. • Managed multiple software enterprise accounts.
IT Support Specialist
• Provided IT Helpdesk support for remote users worldwide. • Created documentation shared with end users in ticket replies, KB articles, and company communication sites. • Participated in focus and test groups for an in-house ticketing system. • Incident & ticket response and management.
Remote Technical Support Specialist
• Remote technical support for electro-mechanical devices used in home offices, SMBs, and large businesses. • Resolve queries related to the xerographic process and color printing theory.
Operations Supervisor
• Develop teams of 15-20 members to help them meet their Sales and Customer Service goals. • Provided product training, on-the-job training, and production ramp-up for the most successful batch of new hires. • Worked with airline agents, airport and cruise authorities, and tour operators to transport guests through air, land, and sea. • Booked airline, cruise, hotel, and transfer reservations using multiple systems.