Managed IT projects for remote customers, providing support for Datto, 3CX VoIP, CCTV, Hikvision, Geovision, and PepLink systems. Ensured timely and efficient logistics to meet customer needs and satisfaction. Developed strong project management skills and expertise in various IT systems.

Provided support to Tape libraries Hitachi, Dell, and HP. Phone, Email, and Chat support. Ensured that SLA's were met. Employee Training. Ensured Client Satisfaction by providing a proper follow-up to every case and ticket open during the day. If necessary, traveled to the site location for training purposes.

Provided assistance to the users of the platform, including chat support, website usage assistance, workshop organization, wallet configuration, token redeem, and tournament configuration.

My main task was to ensure the site had a support team: Training Testing Onboarding Account creating SSO

Took care of all incidents and interactions that might occur during the shift. Provided a proper follow-up for all cases to ensure SLA's adherence. Had a short meeting with the upcoming shift to ensure proper communication of the most important topics and what to look for in the next following hours.

Provide support to Tape libraries Hitachi, Dell and HP. Phone, Email and Chat support Ensure that SLA's were met. Employee Training. Ensure Client Satisfaction by providing a proper follow up to every case and ticket open during the day. If necessary travel to the site location for training purposes.

Relocated equipment, OS Image Setup, Active Directory Management, Biometrics and NFC Tags, CCTV and cable management, replacement of equipment, and training on how to use new equipment. Ensured that the tools that they need to use were properly set up.

Ticket management Internal Purchases Training team leaders and other employees in the usage of the tools and equipment given, Biometrics and Security Access: NFC Tags and Fingerprint Allocation for the different security systems on site. VoIP Support: Phones and Softphone. Active Directory Management End User support: Reset passwords, Email set up, Licenses, Equipment malfunction. NOC Support

Remotely assisted different agencies located in the United States, Europe, and Africa. Assisted in the call center area with tasks such as repair, preventive maintenance, replacement, and purchase of call center needs. Programmed equipment to be sent to agencies.

Remote assistance to locations in: US, Africa and Europe. Send reports of the daily progress End user support: Provide onsite support to the call center area Ticket Management