Primary point of contact for US and Canada based customers. CRM records maintenance - Zoho & HubSpot. Customer relationship management. Follow ups. Conflict resolution.

In my role as an MS Consultant I analyze client requirements and drive development of total systems solutions to meet identified business objectives. I balance the needs of sales and delivery to design solutions that meet the service delivery requirements. At managed services we Integrate hardware, processes, methodologies, and software within the client environment and their CRM. We as well lead the deployment, technical accuracy and completeness of integrated systems designs.

Customer assistance at airport facilities. Management and implementation of contingency plans in case of flight irregularities. Baggage irregularities tracking and analysis of cases worldwide using the World Tracer System. Case management - MS Dynamics

Salesman and cashier. Assistance with invoicing, bank transactions and system ABANQ daily control.