Simera Professional Key (SPK)

Santiago C

Uruguay

L1 Support Agent

$ 2,000/month

6 yrs exp

Help Desk Support Specialist with nearly 3 years of proven expertise in addressing customer inquiries and delivering effective technical support across a range of issues. Dedicated to enhancing customer experiences through a positive and professional approach. Adept at troubleshooting, diagnosing, and resolving technical issues with a strong commitment to delivering timely and efficient solutions

Skills

  • Technical Support
  • Help Desk Support
  • IT Specialist
  • SAP Specialist

Santiago C

Uruguay

L1 Support Agent

$ 2,000 /month

6 yrs exp

Help Desk Support Specialist with nearly 3 years of proven expertise in addressing customer inquiries and delivering effective technical support across a range of issues. Dedicated to enhancing customer experiences through a positive and professional approach. Adept at troubleshooting, diagnosing, and resolving technical issues with a strong commitment to delivering timely and efficient solutions

Skills

  • Technical Support
  • Help Desk Support
  • IT Specialist
  • SAP Specialist

L1 Support Agent

Tata Consultancy Services
April 2021 - present

• Bilingual Service Desk support to DuPont USA. • Technical support for Microsoft 365 and ERP applications. • Handling inbound calls and chats from customers. • Aligned with customer’s key metrics (KPI) and SLAs. • Incident Management related tasks. • ITIL ServiceNow experience with ticketing system.

Smart Scores

Communication
90
Role Fit
90
Adaptability
70
Problem-solving
90

Smart Skills

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