Simera Professional Key (SPK)

MARCO R

Guatemala

Trainer, Coach and customer service representative

10+ yrs exp

I consider myself an entrepreneur and a self-motivated individual with extensive experience in customer service, IT and Web Design, Development, SEO, Marketing strategies and sales team player, a self-starter, and someone who enjoys learning and teaching when it is necessary and allowed. definitevely an excellent addition to any firm; your goals will become mine to set. You name it. We make it happen; if we don't know it, we reseach it and learn it. I am the type of man who works with his hands…

Skills

  • Customer Service
  • Microsoft Windows
  • Motivate Employees
  • Elementor
  • Joomla
  • Windows 10
  • Full Cycle Sales
  • Travel Coordination
  • Expedia
  • Kayak
  • Travelocity
  • Content Optimization
  • Google My Business
  • On-Page SEO
  • SEO Audits
  • SEO Tools (e.g., Google Analytics, Moz, SEMrush)
  • Responsive Web Design
  • Technical Troubleshooting
  • Sales Training
  • Editing (Photo and Video)
  • Website Maintenance
  • WordPress CMS

MARCO R

Guatemala

Trainer, Coach and customer service representative

/month

10+ yrs exp

I consider myself an entrepreneur and a self-motivated individual with extensive experience in customer service, IT and Web Design, Development, SEO, Marketing strategies and sales team player, a self-starter, and someone who enjoys learning and teaching when it is necessary and allowed. definitevely an excellent addition to any firm; your goals will become mine to set. You name it. We make it happen; if we don't know it, we reseach it and learn it. I am the type of man who works with his hands…

Skills

  • Customer Service
  • Microsoft Windows
  • Motivate Employees
  • Elementor
  • Joomla
  • Windows 10
  • Full Cycle Sales
  • Travel Coordination
  • Expedia
  • Kayak
  • Travelocity
  • Content Optimization
  • Google My Business
  • On-Page SEO
  • SEO Audits
  • SEO Tools (e.g., Google Analytics, Moz, SEMrush)
  • Responsive Web Design
  • Technical Troubleshooting
  • Sales Training
  • Editing (Photo and Video)
  • Website Maintenance
  • WordPress CMS

Trainer, Coach and customer service representative

Teleperformance
January 2021 - present

After moving from the United States to Guatemala after 25 years away, I worked and accomplished many of my goals in that country. I began working at Teleperformance, Inc., a call center in Guatemala. As with everyone else, I started working as a customer service agent. Based on my performance indicators, I was promoted to trainer six months later. Working in the hotelery business field. Based on my years of expertise negotiating sales for my own company or companies for which I worked, as well as delivering general customer service. Those abilities allow me to complete that task successfully. Closing 5 classes in a row with a success rate of 98% to 100% trainees graduating and, most importantly, continuing to work for the organization until today. After completing those five classes, I was promoted to coach and continue training to new and existing employees, increasing sales and bookings using techniques and teaching associates about the importance of good listening to provide the necessary customer service while also searching for hidden opportunities for sales, bookings, and so on.

website developer and IT manager

pcandwebpros
April 2014 - January 2021

In 2014, I launched the pcandwebpros.com corporation in Los Angeles, California. I used to provide web design and development services as well as computer IT services. I formally liquidated the firm in 2021 after relocating to Guatemala, my birth country. Even though I'm now in Guatemala, I continue to work with some of my clients, editing and optimizing their websites and offering general remote computer services. Numerous business reviews posted by consumers are still available if you Google the name of the company in Los Angeles, California. Websites I have built and continue to provide editing services. https://www.localsignco.com/ https://www.allcityhardwoodfloors.com/ https://www.bradgardnerconstruction.com/ email marketing https://www.bradgardnerconstruction.com/newsletter-archive/view/1/20-brad-gardner-construction-company-general-contractor-in-westchester-ca.html https://www.bradgardnerconstruction.com/newsletter-archive/view/1/21-general-contractor-in-westchester-california.html video editing and animation creation https://www.youtube.com/@PcandwebprosLA Here's the link to the Google reviews. https://www.google.com/search?q=pcandwebpros+los+angeles+california&sca_esv=a8b22ee824cf2986&sca_upv=1&hl=es&ei=uqqwZd_ED-eBkvQPvvyLmAk&oq=pcandwebpros+los+angeles+ca&gs_lp=Egxnd3Mtd2l6LXNlcnAiG3BjYW5kd2VicHJvcyBsb3MgYW5nZWxlcyBjYSoCCAAyBRAhGKABMgUQIRigATIFECEYoAFI8jlQAFidLnABeACQAQCYAX-gAYsNqgEEMC4xNbgBAcgBAPgBAcICBxAhGAoYoAHCAgQQIRgV4gMEGAAgQQ&sclient=gws-wiz-serp#ip=1&lrd=0x80c2b73d33cb54ed:0x5434881bc1ac6ded,1,,,,

General / Production and Sales Manager

Astonish, inc
February 2011 - October 2015

When I first started with Astonish Marble Inc. in los Angeles, California. I worked as a shop manager and trainer. After succeeding in boosting the company's income and production by 35% using novel manufacturing and fabrication procedures, I was promoted to general manager in less than 6 months. managing and continuing to train my associates on various trade skills to speed up fabrication, production, and sales. Attending to consumers, corporate contractors, and finalizing contracts either over the phone or in person.

Smart Scores

Communication
85
Role Fit
80
Adaptability
90
Problem-solving
80

Smart Skills

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