Define and oversee success criteria, customer interactions, processes, schedules, resources, and deliverables for multiple projects simultaneously. Align project contributors across functions both internally (Sales, technical engineers, solution architects, resource managers) and externally (customers, field engineers, and 3rd party delivery providers) to maximize the customer experience. Operate as the primary point of contact for questions from internal/ external stakeholders, and fields inquiries regarding project status or project escalations. Ensure accurate project documentation is recorded and timely communication/updates provided to all relevant stakeholders. Support administrative activities for the team: project assignment, scheduling tool management, time and attendance, training of new hires, etc.

Technical advisor of end user solutions for corporate and government accounts in Panama, Puerto Rico, El Salvador, Dominican Republic and other Caribbean countries. Responsible for the year to year growth of revenue and margin of my account set. Improved customer retention rate by developing long-term relationships with clients. Maintained an average of $4.5 million in quarterly sales by consistently following up on client orders and inquiries, which improved customer satisfaction ratings.