Conducted cold sales outreach to US-based customers, achieving sales quota of 4 million USD monthly. Developed and maintained relationships with key clients, resulting in increased sales and customer satisfaction Identified new business opportunities and worked with cross-functional teams to develop customized solutions Managed the entire sales process, from prospecting to closing deals Provided exceptional customer service, addressing client inquiries and resolving issues in a timely manner

Lead the onboarding process for new clients, ensuring a smooth and positive experience. Conduct training sessions to educate clients on product features and best practices. Delivered exceptional customer care by promptly addressing inquiries, concerns, and technical issues. Monitored client accounts and proactively identify opportunities for upselling or cross-selling. Analyzed reasons for churn and work towards implementing preventive measures. Collaborated with cross-functional teams to identify and resolve customer challenges and enhance product features.

Coordinated pickup and delivery loads, ensuring timely and efficient transportation of goods. Managed inventory levels and optimized supply chain processes to minimize costs and improve efficiency. Communicated with suppliers, carriers, and customers to resolve any issues or delays. Provided road support to drivers and customers, addressing any issues or concerns and ensuring compliance with safety regulations. Tracked deliveries to monitor progress and resolve any delays or issues that arose. Maintained system updates and controls to ensure accurate tracking and documentation of shipments.

Provided premium customer support to Amazon US-based clients, ensuring satisfaction and loyalty Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner Road assistance and premium customer support. Delivery tracking, ticket creation and resolution for Amazon US based clients. Managed customer relationships and provided exceptional customer service. Offered road assistance to drivers, addressing issues promptly to minimize delays and ensure timely deliveries. Created and resolved tickets efficiently, addressing client inquiries and concerns in a timely manner.

Worked in a fast-paced call center environment as part of the bilingual sales, customer service, and retention department for AT&T. Handled sales inquiries, assisting customers in selecting products and services that best fit their needs. Provided timely, accurate, and personalized responses to customer inquiries. Played a key role in customer retention efforts, identifying opportunities to enhance customer loyalty and prevent churn. Trained and mentored new call center representatives on customer service policies, procedures, and best practices.