● Directed the transition of Monyur’s gift shop to an ecommerce increasing revenue by up to 100%. ● Implemented new processes to improve customer experience in regard to website navigation, payments process, and delivery time slots, reducing by 30% the abandoned cart rate. ● Implemented a website optimization to reduce loading time from 6 to 3 seconds, reducing by 30% the bounce rate. ● Managed a growing client portfolio of more than 3,000 clients. ● Managed a yearly budget of 7k USD for Google Ads. ● Managed and optimized Google Ads campaigns to reduce conversion costs by up to 25% ● Developed procedure manuals, training sessions and training materials reducing the average onboarding process to less than 2 weeks. ● Executed accounting processes. ● Utilized Google Analytics data to analyze customer behavior and preferences. ● Managed a team of 5 employees.

● Managed a team of 30 salesmen and increased sales by 10% vs 2017. ● Held product demonstrations and increased devices activation and usage by 50% vs 2017. ● Identified work challenges and communicated with senior management to find solutions to address them.

● Developed an organic products online store. ● Negotiated with suppliers for better prices to guarantee profit. ● Utilized Google Analytics to increase performance. ● Utilized Google Ads to attract new customers. ● Created a logistics plan.

• Developed and implemented new products such as Seat Selection and Dynamic Retailer increasing revenue by 20%. • Improved product communication regarding new products, updates and sales process, reaching more than 3,000 employees among travel agencies, airports and ticket offices. • Defined product pricing focused on profitability, resulting in sustained annual growth of 15%. • Coordinated workshops with cross-functional teams to align objectives and increase revenue.

• Managed BI tool (QlikView), to process data and create customized dashboards for product analysis.. • Trained colleagues to use QlikView. • Created sales reports and presentations for directors.