Design, elaboration, coordination and execution of HR transformation and organizational development projects with MIC Operations (Bolivia, Paraguay, El Salvador, Nicaragua, Guatemala, Colombia, Costa Rica, Honduras, Panamá y HQ-Miami) | Agile Methodology. Strategy definitions and project manager in different areas: Digital HR, Employee Lifecycle, HR + Business, HR Processes, Shared Services Center, Commissions, Contingent Workers. Agile process management implementation: MVPs, resources, milestones. Execution of Product Backlog, Sprint planning, Sprint R., Retrospective. Training of Scrum Teams Workday HR System: Functional Analysis, Process Improvements and Implementation. Search, negotiation and relationship with international vendors (Consulting, benchmarking, new Technologies/ Digital tools) |Gartner, BCG, Invisors, Beeline, VNDLY, Kincentric. Analysis and design efficient, profitable and sustainable Operating Model for massive population of employees and staffing (Direct/External). What, How and When we can specialize, centralize, transform, automate a process. Report to HR Digital Director|HQ

Analysis, design, planning and implementation of transformational and tactical projects of the HR area and Company +HR |Customer at the Center Strategy (Frontline, CEX, Product & Segment, Commercial Channels – Physical & Digital). Alignment, constant negotiation and HR process support to Service Channels (Call center, Stores, D2D, Digital), Commercial, Customer Operations (VMO, CEX) and Support areas. HR Frontline Leader at end to end: new products & services, launches, systems modifications, working collaborative with CEX, Customer Op’s, Commercial, Product & Segment, IT. Strategy development and continuous improvement (Frontline induction, training & recruitment, Service channels support, Budget/Forecast/FYP, HR Frontline impact in Company KPI’s: NPS, Service Level, ARPU and HR Frontline + Service Journey. Exploration, evaluation and implementation of digital/technological tools. Analysis and Regional (HQ Miami) reports. Reports to Board of Directors and Management. HR Process implementation with VMO (Vendor Mgmt. Office) in Service channels outsourcing (international & local vendors: Apex, Atento, Recsa, Konecta). Definition of roles, strategies and objectives for the creation of the Strategic Planning team. Training and development of collaborators in charge. Definition, planning, monitoring quality & productivity of resources, tasks, times in HR Frontline process with business (all service channels). Leader / Project Manager in Support Functions strategy – Tigo PY (BCG – Boston Consulting Group Initiatives).

Exploration situation, defined strategy, design planning & actions, monitoring (KPI’s) related to HR, HR+Business, HR+CEX. Search, prepare and implementation of integrated information & management system (Local & International), acquisition of new companies. Re-structuring and implementation process, policies and procedures in HR Direction. BAU & Strategic Projects Leader, from HR to Customer Operations, CEX, launches/modification products & services (Mobile, Home).

Design and implementation of the administrative internal controls (Finance, Supply Chain, IT, HR, Commercial) and in production process (Quality controls, manufacturing of parts). Preparation and monitoring preventive, corrective and improvement actions with stakeholders and the Board (Directors and General Manager).

- Implementation Quality Guidelines ISO 9001. - Explore End to End with stakeholders. Preparation and application of procedures, policies and instructive for administrative and production processes. - Process execution: Trainings, change management, continuous improvement.