• Sales representative is to find pipeline through sales prospecting. • Connecting with prospects on a one-on-one level, and setting updates on upcoming meetings.

• Customer care specialist analyzed customers' concerns and efficiently resolved or transferred to the proper department. • Working with doctors and patient schedules, to find the perfect date and time and availability to set up the appointment for them.

Customer care specialist, analyzed customers' concerns and efficiently resolved or transferred to the proper department. • Created reports to monitor customer care trends and agent productivity • Consumer care escalation expert