Manage client relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases. Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers' needs and priorities to deliver exceptional experiences throughout their journey. Monitor Customers health metrics, identify potential risks or issues, and develop strategies to mitigate them. Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices, and ongoing product-driven sessions. Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization. Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

• Identify and analyze customer profiles, as well as their pains, to organize the customer journey. • Participation in multidisciplinary projects, such as: Marketing, Product, Technology, etc, in order to contribute to the strategies that involve the customers. • Structuring of the data collection, manipulation and analysis system with the objective of acting strategically in decision making and suggestions for continuous product improvement. • Monitoring and analysis of NPs (Net Promoter Scores) and KPIs (Key Performance Indicators).

• Preparation of classes and didactics to promote knowledge, skills, values, and attitudes, in order to contribute to the development of students, considering the aspects: intellectual, social, emotional, and cultural.

• Analyze customer data to identify trends, patterns, and areas for improvement. • Collaborate closely with member airlines to understand their unique challenges and goals. • Prepare and present regular performance reports to internal teams and member airlines. • Collaborate cross-functionally to address complex customer issues and provide timely resolutions.