Simera Professional Key (SPK)

Guillermo D

Nicaragua

IT Analyst

$ 1,900/month

10+ yrs exp

Degree in Computer Science, and more than ten years of experience in technical and security support. Support in networking communication architecture, full support in cloud security in Microsoft 365 environment. More than three years of experience in security and remote assistance. Data Analyst support specialist, 2 years in Microsoft Surface devices technical Support as Tier 2. Fundaments and basic knowledge in web development with HTML 5, and CSS, including Adobe suite tools as extra tools…

Skills

  • Computer Science
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Security
  • Technical Support
  • Microsoft Office 365
  • Cloud Services
  • Networking Skills

Guillermo D

Nicaragua

IT Analyst

$ 1,900 /month

10+ yrs exp

Degree in Computer Science, and more than ten years of experience in technical and security support. Support in networking communication architecture, full support in cloud security in Microsoft 365 environment. More than three years of experience in security and remote assistance. Data Analyst support specialist, 2 years in Microsoft Surface devices technical Support as Tier 2. Fundaments and basic knowledge in web development with HTML 5, and CSS, including Adobe suite tools as extra tools…

Skills

  • Computer Science
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Security
  • Technical Support
  • Microsoft Office 365
  • Cloud Services
  • Networking Skills

IT Analyst

Optical BP O
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Bring solutions and support for more than 300 users through our ticket systems. Join new projects including security implementations.

IT Analyst

Opticall BPO
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•Provide support through remote and local assistance. • Bring technical solutions for more than 100 users in different cities in the USA.

Tech support, Microsoft Surface support

Concentrix
January 2018 - December 2023

Floor support, POC for customer escalation requests and solutions.

Security Cloud Support Specialist

Concentrix
January 2018 - December 2023

EXO support, broke and fix assistance, partner support, direct support for IT.

Security Cloud Support Specialist

Concentrix
January 2018 - September 2023

Duties: EXO support, broke and fix assistance, partner support, direct support for IT. Position: Tech support, Microsoft Surface support. Duties: Floor support, POC for customer escalation requests and solutions.

Client Service Analyst

MRP
January 2017 - December 2018

Create and manage Marketing campaigns based on Analysis DATA processed. Create and manage research processes and investigations for customers who want to update security architectures.

Client Service Analyst

MRP
November 2016 - December 2017

Position: Client Service Analyst. Duties: Create and manage Marketing campaigns based on Analysis DATA processed. Create and manage research processes and investigations for customers who want to update security architectures.

Team leader, technical support, and remote management specialist

Managua Call Center
January 2013 - December 2016

Leadership, creation of guidelines and action plans to assist the customer. POC between the sales team and technical advisories to fortify the customer experience.

Team Leader

Managua CallCenter
January 2013 - August 2016

Position: Team leader, technical support, and remote management specialist. Duties: Leadership, creation of guidelines and action plans to assist the customer. POC between the sales team and technical advisories to fortify the customer experience.

Smart Scores

Communication
70
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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