- Process date changes, cancellations, and refunds for business travel clients, ensuring seamless adjustments in travel plans. - Resolve customer issues and provide support during business trips for Travelperk clients, utilizing Amadeus and Forelogix systems. - Manage booking modifications efficiently, ensuring travel policies and customer preferences compliance. - Handle inquiries related to flight, hotel, and car rental changes, ensuring customer satisfaction throughout the travel experience.

Supported US-based customers by phone and chat, resolving digital wallet and mobile app issues and answering feature-related questions. Processed claims and performed identity verification using Onfido. Documented all customer interactions in Zendesk and coordinated with supervisors via Slack on complex cases.

Supported Travelperk customers via email, phone, and chat, managing airline ticket cancellations, changes, and refunds using Amadeus and Farelogix GDS systems. Processed reservation changes for hotels, car rentals, and train tickets. Logged and resolved support tickets in Zendesk and collaborated with supervisors through Slack. Generated incremental revenue through indirect upselling of new reservations.

• Help patients setting new medical appointments for VILLAGE MD patients.

- Booking and managing travel reservations: Assist clients with booking flights, hotels, rental cars, and vacation packages through Expedia's system. - Handling customer inquiries and resolving issues: Provide support to clients regarding travel plans, including changes, cancellations, and refunds, while resolving any travel-related concerns. - Providing travel recommendations: Offer advice on popular destinations, travel itineraries, and special offers based on client preferences and budgets. - Processing payments and confirmations: Ensure customer payments are processed securely and all travel arrangements are confirmed with the necessary documentation. - Updating client profiles and travel preferences: To provide personalized service, and maintain accurate records of customer travel preferences, loyalty programs, and past trips.

Handled inbound calls and chats for Expedia customers regarding flight, hotel, car rental, and package bookings. Used Amadeus, Sabre, and Farelogix GDS systems for 3 years to process date changes, name corrections, cancellations, and refunds. Managed high call volumes while multitasking across multiple customer support systems. Generated incremental revenue through indirect upselling of new reservations.