Manage posting of 300+ transactions monthly in NetSuite for both Local and Corporate Books, including entries related to fixed assets, foreign exchange, cash equivalents, operating expenses (invoices, and credit card transactions), travel expenses, all payroll related entries and others. Execute journal entries in Corporate Books adhering to IFRS standards and Corporate Policies and in Local Books based on GAAP, ensuring compliance and accuracy in financial reporting. Conduct monthly bank reconciliations for four accounts in different currencies. Reconciled 20+ accounts on the balance sheet monthly. Parameterized transactions by department, client, and site to confirm budget alignment and provide accurate financial information, supporting departmental budget reviews. Spearhead monthly amortizations of deferred expenses, enhancing financial forecasting accuracy. Forecast cash flows weekly to ensure sufficient liquidity for meeting financial obligations. Prepare comprehensive financial reports in Excel, including balance sheets and P&L statements, and reviewed month-over-month expense consistency with the FP&A team. Generate and review 10+ financial reports such as payroll costing per employee, campus expenses, severance, social security reports, salaries per department and others, facilitating informed decision-making. Determine the general ledger account for each expense or acquisition based on company policies, personal accounting criteria, and IFRS standards, ensuring precise financial categorization. Execute accounting month-end and annual closings, ensuring timely and accurate financial reporting. Develop and implement internal controls to safeguard assets and ensure compliance with financial policies.

• Led 40+ Customer Service Representatives spread in 4+ different teams while executing around 50+ coaching sessions weekly with the objective of getting to know what were their lows while assisting customers and what they were great at to determine what the improvement plan would be with eache of them. • Managed their time sheet to avoid payroll issues.

Assist with customer inquiries and issues about their account, billing, services, devices, as well as, in-store representatives.

I joined STARTEK as a Tier 1 Customer Service Representative for Xfinity Mobile assisting over 30 different customers over the phone daily. Shortly after, STARTEK was able to obtain the Tier 2 Line of Business within XM as well, and due to my outstanding performance I was switched over to that new tier during the first waves and part of my duties were solving escalated issues in different accounts with either CSR Tier 1 or customers over the phone as well. Later on, STARTEK got the Retail Support LOB from XM too, and I was switched over to this new LOB as well based on my great performance during Tier 2, my new duties were helping retail representatives located all over the USA at the XM Stores with their issues on their retail system, I was able to assist around 20 - 30 different Store Representatives daily.