Rovius is a fully managed hybrid cloud infrastructure designed for enterprises, fully managed Cloud by Accelerate. Managed services provided with Rovius Cloud let you scale your on-premises cloud across multiple data centers without any infrastructure hassles. Add capacity on-demand in any data center to support additional workloads. Handle Nagios security alerts along with different migration plans for environments running with different hypervisors as Citrix or KVM.

Help solve technically complex, strategic/high-profile or long-running customer cases • Responsible for the customer support experience with Microsoft • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) • Create and maintain incident management • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) •

Monitoring systems operations, troubleshooting systems problems, network outages, and software issues

• Handle SLA and incident management. • vSphere, ESXi and other VMware virtualization tools. • Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.