• Provided primary customer support to internal and external customers in a fast-paced environment. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered constant flow of customer calls with several calls in queue per minute. • Entered customer interaction details in Travel Admin CRM to track requests, document problems, and record solutions offered. • Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

• Monitored and evaluateed team members' performance, providing constructive feedback and coaching. • Developed and implemented sales strategies to achieve targets and maximize revenue. • Continuously evaluated and improved sales processes for efficiency and effectiveness. • Provided ongoing training to the sales team on product knowledge, sales techniques, and industry trends.

• Provided information about products, services, and company policies. • Assisted customers in resolving issues, complaints, or problems. • Worked to find satisfactory solutions to customer concerns. • Helped customers with placing orders, tracking shipments, and processing returns. • Provide order status updates and ensure timely delivery.

• Provided leadership and direction to the sales team. • Motivated and inspired team members to achieve their sales targets. • Conduct regular team meetings to communicate goals, strategies, and updates. • Collaborated with the sales manager or higher management to develop sales strategies and plans. . • Set sales targets and quotas for individual team members.