Developed creative design for print materials, brochures, banners, and signs. Created digital image files for use in digital and traditional printing methods. Employed design fundamentals when selecting typography, composition, layout, and color in design work.

Responsible of operations for over 6 different departments at once, meeting, and exceedingly consistently both internal and external goals. Handled Voice, Back Office, Chat and Sales operations. Managed over 175 operational employees (Operations Supervisors, SME's, Representatives). Oversaw and managed payroll reviews, knowledge in Guatemala labor laws applications. Created forecasting based of historical information for each skill and managed adherence to meet staffing requirements. Launched development programs for performance outliers in 60-to-90-day period. Created role profiles and competencies matrix to improve recruiting rate. Lead several process improvements programs alongside client that developed into actionable initiatives across their network. Managed internal budget for each SBU and planned R&R programs and monitored execution.

Collector for Coca Cola company account; National Accounts area (over US$4 million revenue). Facilitated portfolio performance review and implemented new strategies. Helped clients make optimal decisions on amounts and timing of capitalization based on products and services involved.

Supported credit card portfolio projects with advanced skills in document management, customer relations and reporting. Accepted and processed payments, updated accounts and issued receipts. Insurance for accounts.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Showcased product features to customers and discussed technical details to overcome objections and lock in sales.