Provide advanced technical support to enterprise accounts, resolving complex issues and ensuring optimal performance. Also I Oversee global integration of chat program for enterprise accounts. Manage tool implementation and team training across EMEA, Americas, and APAC regions.

During my shift, I oversee the operation of up to three vessels simultaneously. My responsibilities include planning for the next shift while actively monitoring current vessel operations, sending projections, and loading upcoming vessel data into the system. Additionally, I am a key member of the company's UAT Team, where I test, train, and contribute to the integration and improvement of updates or new TOS (both Terminal Operative System and hardware). I also provide training for new hires and employees from other companies.

Had to attend, arrange or coordinate when vessel docks, undock Manzanillo, PPC Cristobal, Las Minas or COASSA, the delivery of stores, charts, etc. Also follow or coordinate for bunkers, transit (overdrafts, transit prospect, booking, etc.), assist to barges to go for load and discharge product, deliver port clearance, knowledge of crew disembarkation, reed and answer of emails, take care of the boarding officers on duty, confection of schedule monthly. Also during the dredging for the expansion of the Panama Canal, Associated was the agent from Jan De Nul and in order the dredgers could trasit in the Panama Canal we had to work closely with the Panama Canal Authorities, also during the night shifts I was responsable for embark and disembark the crew from the dredgers.

Attending 4 agencies: Wilford, Gateway, Associated and C. Fernie as boarding supervisor, where we have to attend, arrange or coordinate when vessel docks, undock Manzanillo, PPC Cristobal, Las Minas or COASSA, the delivery of stores, charts, etc. Also follow or coordinate for bunkers, transit (overdrafts, transit prospect, booking, etc.), assist to barges to go for load and discharge product, deliver port clearance, knowledge of crew disembarkation, reed and answer of emails, take care of the boarding officers on duty, confection of schedule monthly. Also during the dredging for the expansion of the Panama Canal, Associated was the agent from Jan De Nul and in order the dredgers could trasit in the Panama Canal we had to work closely with the Panama Canal Authorities, also during the night shifts I was responsable for embark and disembark the crew from the dredgers.

Customer services of the webpage kohls.com in Panama also do some sales to keep the customer.

Wholesales management and monitoring the sales of brands such like: Philips, Sony, Samsung, Microsoft (XBOX 360), Nikon, etc. Check the merchandise that enters our warehouse in Panama, open and close the business; oversee shipments made ​​in Panama; ensure the current relationship with customers and suppliers; find new customers and suppliers to create a new customer base.

As Support Specialist: Provide support to the customer in troubleshooting, figuring out why the laptop or desktop did not turn on, if the. O outer had problems with the hard drive or Memory Ram, reboot of the system, install and Unistall OS, etc.

As Sales Specialist: Had a customer base which each account used to buy 1k to 5k monthly and made it grow to 50k – 100k in Dell products like: printers, laptops, desktops, monitors, software, third parties, enterprise (servers, switches, backup, etc.). Also I worked with countries in Central America, South America and Mexico within the 5 years in the company.