Answer and direct phone calls from Attorneys and Law Firm Clients. Organize and schedule Appointments and meetings. Maintain contact lists. Produce and distribute correspondence memos, letters, faxes, and forms (Settlement Agreements, Demand Letters, etc.). Provide information by answering questions and requests. Handle multiple projects. Contribute to team effort by accomplishing related results as needed. Write letters and emails on behalf of other office staff. Take accurate minutes of meetings. Coordinate office procedures. Reply to email, telephone, or face-to-face inquiries.

Applying subject expertise in evaluating business operations and processes. Consulting across business operations, providing mentorship, and contributing specialized knowledge. Providing/Managing Subject Expertise Resources and guidance for Front Line Advocates. Overseeing the development, testing, and implementation of Internal Processes/Solutions. Documenting processes and disseminating information to all relevant stakeholders. Assisting trainees (FRONTLINERS AND STAFF) during the Nesting period by answering questions and providing guidance. Continuously assess trainees’ development and make appropriate recommendations to management. Providing support to Customer Support Center Trainer (Training content creation, delivery and follow up). Ensure adherence to company policies, procedures, and guidelines.

Managing and training a team of 35+ people. Overseeing efficiency of operational processes. Participating in strategic planning and goal-setting for various business functions. Analyzing business requirements and customer needs. Implementing methods to improve operations and reduce costs. Monitoring and reporting on the team’s performance. Supervising and training employees. Providing administrative support. Ensuring compliance with company policies and regulations. Assisting the TA department in the selection of team members who meet the client's profile. Creation and implementation of strategies for performance. Creation and distribution of regular reports to management and clients on the team's achievements and areas of improvement. Responsible for Overseeing the execution of one of the Company's Global Security Initiatives at a country level. Liaising with different departments to ensure project implementation. Project Progress Monitoring and reporting to Country Leads.

Reviewing and reporting pre-employment testing medical results to detect risk factors that might restrict an applicant in delivering efficient performance in accordance with client guidelines.

Investigation and confirmation of reference credibility. Contacting HR departments to obtain a comprehensive employment verification. Contacting the Records Department of schools and conduct background screenings services by verifying education details. Conducting reference interviews to examine and verify applicants’ general performance in their previous work.

CSR and Tech Dispatcher for Coinstar users in Italy, Ireland, and the UK (Voice and Email)

Trained in HIPAA. Trained in Worker’s compensation law and regulations for the state of California.

• Customer Service