Simera Professional Key (SPK)

Aneudy C

Contact Center Site Director

$ 2,600-$ 3,600/month

8 yrs exp

Skills

  • Account Management
  • Adaptability
  • Analytical Skills
  • Budgeting
  • Business Management
  • Communications
  • Critical Thinking
  • Customer Relationship Management
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Leadership
  • Operations Management
  • Problem Solving
  • Retail
  • Business Operations Management
  • Communication
  • Team Collaboration
  • Reputation Management
  • Client Relationship Management
  • Budgeting and Forecasting
  • Client Relations
  • Problem-Solving
  • Collaboration Tools

Aneudy C

Contact Center Site Director

$ 2,600-$ 3,600/month

8 yrs exp

Skills

  • Account Management
  • Adaptability
  • Analytical Skills
  • Budgeting
  • Business Management
  • Communications
  • Critical Thinking
  • Customer Relationship Management
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Leadership
  • Operations Management
  • Problem Solving
  • Retail
  • Business Operations Management
  • Communication
  • Team Collaboration
  • Reputation Management
  • Client Relationship Management
  • Budgeting and Forecasting
  • Client Relations
  • Problem-Solving
  • Collaboration Tools

Contact Center Site Director

Glow Touch
August 2022 - February 2023

Provided dynamic leadership and guided site management to achieve great customer satisfaction results. Managed metrics and reported performance levels to multiple accounts. Managed 6 accounts with operations at 3 sites. Ensured compliance with regulatory guidelines.

Director Service Delivery Management

Continuum
December 2018 - March 2022

Managed client relationships and contract delivery. Led daily operations for a major US telecommunications customer. Owned account P&L and drove continuous improvements. Promoted a People First and exceptional service culture.

Sr. Operations Manager

Conduent
February 2017 - December 2018

Planned and directed schedules and project budgets. Monitored program/project from initiation through delivery. Directed activities of project support staff and sub-contractors. Ensured ongoing process/system capability.

Operations Manager

Xerox
March 2015 - February 2017

Established and implemented performance and service standards. Developed and implemented process and operational improvements. Assessed and analyzed team performance. Provided guidance, leadership, and motivation.