Conducted screening, interviewing, and placement of candidates for various technical and non-technical roles, ensuring a perfect fit between candidates and positions.

Boosted program participation by 45% and contributed to 18% of all new hires in 2022 through exceptional support of internal and external referrals.

Provided support to candidates and applicants, ensuring a positive experience throughout the hiring process. Tackled a backlog of over 10,000 emails, significantly reducing the response time to less than 24 hours.

Provided commercial advice to cardholders, offering a wide range of intangible financial products and tailoring solutions to meet their individual preferences.

Provided commercial assistance and resolutions to both end customers and businesses, resulting in a 300% annual growth of the startup.

Spearheaded exceptional customer support, significantly reducing churn rate by actively addressing customer inquiries and concerns.

Clinical expertise overseeing laboratory operations and providing results for human and veterinary biological sample testing. Strong background in quality assurance to ensure compliance with regulatory requirements for laboratory processes and results.