Increased sales by 15% and customer satisfaction by 20% by leading the design and implementation of a new logistic operation, marketing campaign, and customer journey for a medium pizza business. Reduced business meetings by 40% and increased decision-making by creating dashboards to monitor and report key performance indicators (KPIs) and providing actionable insights. Enhanced customer service and staff efficiency by 30% by implementing predictive analytics solutions to forecast customer trends, sales figures, and staff scheduling.

Boosted teamwork completion rate and customer satisfaction by 70% by improving performance reports and solving issues. Trained four team members on how to work through virtual platforms and customer service, ensuring continuity and quality of service which led to a boost in performance of 34%. Designed a new and innovative digital system for the workload that increased productivity in the office by 30%.

Initiated volunteer recruitment and relationship building for a reputable organization, attracting over 30 new prospects daily. Coached and guided 5 new members from different nationalities, including instructing Spanish to 3 US citizens who had no prior knowledge of the language. Advanced team leader and effectively directed and inspired a small team of volunteers. Elevated to state manager and supervised the operations and activities of a large group of volunteers across the whole state.