Simera Professional Key (SPK)

Miguel A

Panama

Customer Support Specialist

$ 2,400/month

6 yrs exp

Bilingual customer experience professional with 7+ years supporting U.S.-based clients across startups and SaaS companies. I specialize in delivering high-quality support that drives satisfaction, retention, and growth. My strengths include proactive problem-solving, clear communication, and the ability to simplify complex software for clients. I’ve worked with tools like Salesforce, Intercom, Zendesk, and Kustomer, and I’m confident handling billing, onboarding, troubleshooting, and client s…

Skills

  • Customer Support
  • Salesforce
  • Troubleshooting
  • Customer Success
  • Customer Orientation
  • Client Retention
  • CSAT
  • coaching and training
  • Client Onboarding & Relationship Management
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)

Miguel A

Panama

Customer Support Specialist

$ 2,400 /month

6 yrs exp

Bilingual customer experience professional with 7+ years supporting U.S.-based clients across startups and SaaS companies. I specialize in delivering high-quality support that drives satisfaction, retention, and growth. My strengths include proactive problem-solving, clear communication, and the ability to simplify complex software for clients. I’ve worked with tools like Salesforce, Intercom, Zendesk, and Kustomer, and I’m confident handling billing, onboarding, troubleshooting, and client s…

Skills

  • Customer Support
  • Salesforce
  • Troubleshooting
  • Customer Success
  • Customer Orientation
  • Client Retention
  • CSAT
  • coaching and training
  • Client Onboarding & Relationship Management
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)

Customer Support Specialist

Nutrisense
December 2024 - July 2025

Delivered customer support via Zendesk, Intercom, and Kustomer Exceeded FRT targets; improved CSAT metrics Helped optimize workflows and macros for efficiency

Customer Success Specialist

TaxDome
June 2023 - July 2024

Led onboarding, training, and ongoing support Troubleshoot software issues and provide client guidance Acted as a client advocate and relayed feedback to the product

Technical Support Representative

Pitney Bowes
July 2018 - February 2023

Resolved hardware/software issues Handled billing, contracts, and upsells Trained new agents and led internal QA initiatives

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
40

Smart Skills

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