Spearheaded the creation and implementation of APIs, emphasizing microservices architecture. Utilized JAVA and Spring Boot technologies for seamless development and integration.

Managed high call volumes, efficiently resolving diverse customer device issues. Conducted thorough investigations, read articles, and followed procedural guidelines for effective issue resolution. Specialized in the multimedia billing area, providing comprehensive support to address varied customer concerns. Demonstrated adaptability and analytical skills to deliver top-notch customer support in a fast-paced environment.

Responsible advisor to provide an excellent customer services trying to understand the customer issue and search a good solution.