T1 tasks such as give support with network issues, printer troubleshooting, driver updates and device setup. Azure/AD users management.

Test any incoming game that requires testing depending on client needs (features, map, chatroom, performance, visuals, bugs, server stress, etc)

Support with technical issues regarding Active Directories, SSO/Federated login and medium software issues support with LastPass for Enterprises. Troubleshooting SaaS with Enterprise users and basic cyber security, Azure, GSuite sync, etc.

Client: EZCater. Review orders and reach suppliers when needed to ensure completion.

Review and manage purchase orders, quotes, and client portfolio, correcting as needed.

Client: Lyft. Provide assistance to users with profile updates, bonuses/promotions requirements and general assistance with the platform.

Provide assistance to drivers with profile updates, bonuses/promotions requirements and general assistance with the platform.

Client: NCSOFT (ArenaNet) - Reply emails regarding information, walk-through and technical assistance with the games Guild Wars and Guild Wars 2 including expansions. - Also were part of in-game/accounts security unit in which player's behaviour were reviewed and accounts were reviewed for potential fraudulent or hacked accounts. Client: Fitbit - Reply to customers via email and/or chat regarding inquiries about the Fitbit's platform or technical issues with their devices.

Client: UPS. Support customers with inquiries about packages

Support customers with inquiries about packages and claims

Support customers with their phone services through inbound calls as well as technical support with phone and network issues.

Client: Straighttalk (Tracfone). Support customers with their phone services through inbound calls as well as technical support with phone and network issues.