 Deliver inbound customer support (English/Spanish) to Cigna’s elite members and US Healthcare providers regarding insurance benefits, coverage, claims, appeals, and complaints.  Communicate with different departments across the company to solve issues or discrepancies affecting customers and/or providers.  Task reassigning to corresponding departments.  Create follow-ups to for customers and providers to solve issues that cannot be solved on a first-call basis.  Give floor support to new CSA trainees.

 Temporary position involving remote supervision of an HR software project.  Research of existing HR tools.  Setting tasks/tickets on GitHub

 Oversaw correct sample handling and processing according to established laboratory procedures and protocols. 2  Analyzed and interpreted samples and results, issuing the results to the customers on a timely manner.  Drafting, editing, and reviewing of laboratory protocols documentation.  Organized monthly meetings with the company’s CEO to summarize last month’s operational results and set goals and expectations for next month.

 Analyzed, both qualitatively and quantitatively, swine seminal samples making manual sperm counts and searching for sperm cell malformations and vitality/motility dysfunctions.  Created statistical-analysis documentation on Microsoft Excel and the internal laboratory software.  Diluted samples and processed sample-conservation substances for storing samples under refrigeration and freezing.

 Provided on-site support and recommendations to clients interested in acquiring veterinary products regarding reproduction and biotechnology.  Analyzed the clients’ business context and advised which type of products would be better suited for them.  Created quotes and sent them to the clients asking for the products’ prices.  Wrote informative emails regarding the benefits of the products offered by the company.  Gave follow-up calls and/or visits to the clients to find out if the products were fulfilling their expectations.