Lead the implementation of an insurance core system across multiple Latam countries as part of the company’s international expansion. - Delivered large scale, complex solution that transformed Underwriting and Claims processes to address compliance, efficiency and scalability in Chile, Mexico, and Colombia. Which will also be rolled out to Peru and Costa Rica during Q2-2024 - Optimized software delivery of global teams using Agile methodology that follows a mindset around shared knowledge, accountability, and adherence to Corporate SDLC practices - Single point of contact for the Group IT team in the Latam region and coordinated with senior leaders in the US and Latam business - Managed a cross-functional team of 26 professionals based in Latam, USA and offshore, including Scrum Master, Business Analysts and Testers - Managed the relationship and the execution with the implementation partner/vendor to ensure meeting the project’s timelines, milestones, on a budget of US$16 million - Collaborated with stakeholders from different departments and countries to align project objectives and deliverables - Oversaw the seamless integration of the insurance core system with existing corporate applications, ensuring data accuracy, integrity, and uninterrupted business operations. This also included data migration from several insurance legacy systems

Led the establishment and development of sales and delivery operations for a new Process Automation business unit. - Implemented effective sales and digital marketing strategies, leveraging the existing sales team, CRM (HubSpot), LinkedIn, Blog, and email marketing. Achieving revenue of $350k during the first year and $900k the second year - Recruited and managed the relationship with key partners and resellers: global technological partners (4) and local resellers (12) - Supported both Pre Sales and Solutions Teams to design business solutions aligned with client’s expectations, budget, and available technology - Implemented HubSpot CRM to manage and automate de sales process, and that supported the demand generation actions through email marketing, LinkedIn, Blog, and Newsletter - Led the implementation of an internal process automation solution, cutting the time needed for error-free technical proposals creation by 50%. This streamlined the onboarding of new clients, including contract signing and service initiation, reducing the overall process time by 35%

Developed and executed a sales strategy to acquire new clients and increase the contracts renewal ratio. - Managed the entire sales cycle, from initial prospecting to successful deal closure, contributing to revenue growth of $250k in 2018, $500k in 2019, and $4000k in 2020 - Implemented upselling tactics to maximize client’s relationship and contract renewal, increasing renewals from 77% to 93% in 2022 - Implemented HubSpot CRM for sales process automation, email marketing and digital marketing support - Implemented an automated proposal creation and approval solution that eliminated 100% of errors and increased the sales close ratio in 12% - Designed a Partner Program for IT Vendors for both reselling RockCyber’s services and get support for Vendor Risk Management processes