Management and administrative assistance with a proactive approach. Provide accurate solutions to queries and maintain detailed records to ensure accurate and accessible documentation. Ensure positive customer experiences through effective problem resolution while maintaining high standards of satisfaction. Conduct daily data analysis and compilation to report on performance and productivity.

Responsible for managing the sectorial project, monitoring the established objectives, as well as the assigned budget, ensuring efficient use of resources. Advanced skills in office applications, using them efficiently for administrative tasks, detailed documentation. Analysis of information through graphs and tables to facilitate accessibility and understanding. Lead the design and execution of a comprehensive market study, thoroughly evaluating the competitive landscape of financial institutions in the Western region.

Ensure positive and satisfactory customer experiences by proactively resolving any issues or concerns that arise. Prepare and present detailed reports on monthly performance, providing a complete view of activities. Demonstrate accuracy in managing financial transactions, maintaining accurate records and ensuring an error-free experience for customers. Contribute to the management of social networks, facilitating communication and promoting positive experiences for customers.