Work prospects via outbound calls, texts, emails and booking demos for AE’s, working with Hubspot, pipedrive, Orum, just call, building list from research and prospecting and making instances for potential clients.

Reached out to prospects via inbound and outbound emails, text, close deals in an AE role, manage Hubspot, and live transfers to AE’s.

Provide excellent customer service for guests booking vacations, assistance with billing, upgrade, transportation, purchase items, troubleshooting problems on reservations, providing accurate invoices and balances.

Provide excellent customer service for our guests looking to book a great vacation in one of our ships, assist with billing, upgrade, transportation, purchase items, troubleshoot problems on reservations, and provide accurate invoices and balances. Provided exceptional customer service to drive satisfaction and retention. Resolved customer inquiries and issues promptly and professionally. Balanced sales targets with the delivery of high-quality customer service.

As a consumer outreach agent I am responsible to take a high volume of inbound calls from guests of Royal Caribbean international to reserve reservations, advice guests of travel documentation, provide accurate and up to date information on various topics such as requirement from US customs regulations to current policy from Royal Caribbean for various issues like minor birth policy, reservation status, payment methods, take payments, write complete and accurate notes of every detail of conversation with guest, make every interaction with our guest a pleasant and enjoyable experience. I work with multiple software tools, and multitask from one to another to provide accurate information to our guest, communicate with our team and leadership via teams and email to communicate relevant information and up to date reports and forms that need to give feed back of our metrics as agent. The information and policy of Royal Caribbean and US customs is always being updated, and therefore I must find time to have overview of everyday changes to be fully prepare for the day ahead, I arrive early just to do so on a daily basis to be prepare and show the importance of my work ethic.

Provide Quality Control for a variety of electric heaters. Consistently inspect all products to ensure all electrical components meet industry standards. Maintain database and all non-conformance reports up to date.

Provide Quality Control for a variety of electric heaters. Consistently inspect all products to ensure that all electrical components were at industry standards. Maintain Database and all non-conformance reports up to date.

Provided personal eyewear care for patients. Assisted patients in eyewear frame/lens selection. Consistently deliver sales plan and office goals through relationship and trust. Collaborate with doctors and team members to provide seamless experience.

Provided personal eyewear care for patients. Assisted patients in eyewear frame/lens selection. Consistently deliver sales plan and office goals through relationship and trust. Collaborate with Doctors and team members to provide seamless experience.

Software lead and Database Operations. Managed all inventory, shipping/receiving. Produced monthly and quarterly reports. Payroll Bookkeeper. Supervised all Optician Techs.

Software lead and Database Operations. Managed all inventory, shipping/receiving. Produced monthly and quarterly reports. Payroll Bookkeeper. Supervised all Optician Techs.

Invoiced all purchases daily. Updated and maintained database records. Created vouchers for Illinois Comptroller payment. Managed preparation of monthly raw materials, valuation, and profitability reports.

Invoiced all purchases on a daily basis. Update and maintain database records. Created Voucher to be sent to Illinois Comptroller for payment. Manage the preparation of monthly raw materials, valuation, and profitability reports.

Operated commercial polishers, finers, layout machine, alloy machine in Surface Department. Operated patternless edgers, lensmeter, and assembled eyeglasses in Finish Department.

Operated commercial Polishers, Finers, Layout Machine, Alloy Machine in Surface Department. Operated Patternless Edgers, lensmeter, and assemble eyeglasses in Finish Department.

Facilitated blind patients with daily activities. Organized activity schedule. Trained patients on how to become independent.

Facilitated blind patients with daily activities. Organized activity schedule. Trained patients on how to become independent.

Sanitation, food prep, inventory, operated commercial equipment.

Sanitation, Food prep, Inventory, Operated Commercial Equipment.