Managed inbound and outbound calls. Screened the calls and ask the pre-qualifying questions to send them to the sales department. Used Vici Dial to update customer information and receive calls. Used Microsoft Teams to interact with team members.

Made sales to potential clients and customers existing in the Clickup database. Prospected and cold called. Offered the services provided by the company, created reports in CRM Clickup, sales reports, and closing sales.

Contributed to Sales, onboarding, and training clients, improving customer experience through product support, and handling customer complaints and requests.

Identified problems and alternatives to find bugs and errors, screened websites to find errors, used Jira software to update relevant reports.

Managed incoming calls for an organization, screening and directing them appropriately. Assessed callers' needs, determined the urgency of their requests, and filtered out irrelevant or spam calls by gathering essential information, facilitated efficient call routing, and enhanced overall communication.

Offered the services provided by the company, create reports in CRM Clickup, sales reports, and closing sales.

Answered emails from Gmail, and answered phone calls from customers using Ring Central. Used Botmaker to follow up and chat with customers, scheduled appointments using Google Calendar. Made cold calls to generate leads from a provided spreadsheet, used Filevine software to record information, and followed up on customers. Conducted online research to find addresses and contact details for customers.

Answered emails, and phone calls, followed up with clients, scheduling on Gmail, appointment setting, use the Filevine software to update relevant information. Addressed callers need worked closely with sales team pre-qualifying the calls, making cold calls and updating information into the CRM System.

Performed tasks as a customer success specialist including maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, and training clients, providing insights on client-to-business interactions, improving customer experience through product support, and handling customer complaints and requests.

Performed manual testing and ISTQB concepts, used Jira and other software applications to ensure problem solving, analyzed, discussed, and reported defects and variable defects logged by junior testers and the internal system, and reviewed defect reports. Screened and validated through the database and system logs.

Answered inbound calls and emails, replying to customer and vendor inquiries and issues quickly and effectively. Used GoHigh Level CRM to receive the prospect leads and convert them into potential clients, follow-ups, and improve customer experience.

Answered calls, replied to emails from customers and vendor inquiries and issues quickly and effectively. Generated reports on GoHighlevel CRM to present decision-makers with valuable data. Wrote email messages, memos, and business letters for management, proofread all documentation to provide error-free correspondence. Improved office efficiency, managed client correspondence, record tracking, and data communications. Created and maintained spreadsheets and developed administrative reports. Supported office operations, managed client correspondence, ensured record tracking, and handled internal communications.

Answered cold and warm calls on a multi-line phone system and transferred calls to appropriate supervisor or sales representative. Replied to emails from customers and vendor inquiries and issues quickly and effectively. Generated reports on Podio app and used Xencall app to answer phone calls.