Simera Professional Key (SPK)

Leslie Mariel M

Dominican Republic

Administrative Assistant

$ 2,000/month

5 yrs exp

Bilingual professional with 6+ years of experience in Administrative Assistance, Operations, Technical Support, Customer Support, and E-commerce. Experienced supporting U.S.-based companies across the telecommunications, gaming, banking, marketplace, and SaaS industries. Tech-savvy and proficient in Salesforce, Zendesk, Shopify, Google Workspace, Microsoft Office, and AI tools. Skilled in providing support via phone, chat, email, and ticketing systems, while documenting processes, coordinating w…

Skills

  • Analytical Skills
  • Business Process Improvement
  • Customer Experience
  • Customer Service
  • Customer Support
  • Game Development
  • IT Management
  • Leadership
  • Microsoft Outlook
  • Multitasking
  • Online Gaming
  • Operations Management
  • Problem Solving
  • Salesforce
  • Sales Management
  • Talent Management
  • Team Management
  • Technical Support
  • Time Management
  • User Acceptance Testing
  • Allocation Management
  • Appointment Setting
  • ATS Management
  • Comment Moderation
  • ConnectWise
  • Customer Support Management
  • Data Entry
  • Domain Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Process Improvement Analysis
  • Receptionist
  • Retail Management
  • Shopify
  • Slack
  • TeamWorks
  • Tech Support
  • Technical SEO
  • Workday
  • Zendesk
  • Attention to Detail
  • Sales Skills
  • Technical Troubleshooting
  • Knowledge Base Management
  • Process Improvement
  • Database Entry
  • Problem-Solving
  • Cross-functional Collaboration
  • Email Management
  • Administrative Support
  • Bid Management
  • IT Support
  • Office Management
  • IT and Technical Support
  • Document Management
  • Microsoft Suite
  • Calendar and Schedule Coordination
  • Attention to details
  • Client Management
  • Online Chat Support
  • Microsoft Office
  • Supportive
  • content moderation
  • Time managment
  • AI Content Generation
  • Probelm Sloving
  • Problem Solver
  • Microsoft tools
  • Appointment setter
  • Time Management,
  • Technical Support Expertise
  • Time mangament
  • Analytical skills
  • Operations Management Tasks
  • Problem-Solving:
  • Problem-solving.
  • Time-Management
  • Customer Experience Analyst
  • Technical Support Manager
  • Operational Management
  • Mailbox Management
  • Technical Support Specialist
  • Live Chat Support
  • Google Workspace Suite
  • Techinal Troubleshooting
  • Tecnhical Troubleshooting
  • Customer Experience Strategy
  • Calendar & Travel Coordination
  • Problem - solving
  • Appointment Scheduling
  • Salesforce / CRM
  • customer suport
  • Googleworkspace
  • Cross functional Collaboration
  • Order Processing
  • Cross-Functional Team Collaboration
  • Cross-functional Team Coordination
  • Customer-Facing Experience
  • - Technical troubleshooting
  • Cross-functional Coordination
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • Document creation and management
  • Technical Troubleshooting & Support
  • 9. Time Management
  • Workflow Coordination
  • IT technical support
  • Cross-Functional Collaboration & Oversight
  • Strong Attention to Detail
  • Technical Support (SaaS)
  • Cutomer experience
  • Operation Management
  • Process Improvement(SOPs)
  • Professional Phone Etiquette
  • Problem Saving
  • Operations Management:
  • Remote Administrative Support
  • Admistrative Support
  • o Problem-Solving
  • IT Customer Support
  • Teamwork Attention to Detail
  • Scheduling Coordination
  • Workforce Coordination
  • Escalation Management
  • Content moderation
  • Calibration Management
  • IT Technical Support
  • Basic Technical Troubleshooting
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Tme Management
  • UAT Management
  • Gmail Management
  • Salesforce CRM
  • User Acceptance Testing (UAT)
  • Proble solving
  • L2 Support
  • Administrative Support,
  • Operations Managment
  • Account Verification
  • Customer experiance
  • Adminstrative support
  • Executive Administrative Support
  • Crises Management
  • Compensation Management
  • process imoprovement
  • Time Management Tools
  • Microsoft office suite
  • Google Suite/Workspace
  • High Attention to Detail
  • Time Mangement
  • ISP Technical Support
  • Technical Support Operations
  • Real Time Management
  • Customer Experience (CX)
  • Site Management
  • Live chat support

Leslie Mariel M

Dominican Republic

Administrative Assistant

$ 2,000 /month

Part Time: $ 1,250/month

5 yrs exp

Bilingual professional with 6+ years of experience in Administrative Assistance, Operations, Technical Support, Customer Support, and E-commerce. Experienced supporting U.S.-based companies across the telecommunications, gaming, banking, marketplace, and SaaS industries. Tech-savvy and proficient in Salesforce, Zendesk, Shopify, Google Workspace, Microsoft Office, and AI tools. Skilled in providing support via phone, chat, email, and ticketing systems, while documenting processes, coordinating w…

Skills

  • Analytical Skills
  • Business Process Improvement
  • Customer Experience
  • Customer Service
  • Customer Support
  • Game Development
  • IT Management
  • Leadership
  • Microsoft Outlook
  • Multitasking
  • Online Gaming
  • Operations Management
  • Problem Solving
  • Salesforce
  • Sales Management
  • Talent Management
  • Team Management
  • Technical Support
  • Time Management
  • User Acceptance Testing
  • Allocation Management
  • Appointment Setting
  • ATS Management
  • Comment Moderation
  • ConnectWise
  • Customer Support Management
  • Data Entry
  • Domain Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Process Improvement Analysis
  • Receptionist
  • Retail Management
  • Shopify
  • Slack
  • TeamWorks
  • Tech Support
  • Technical SEO
  • Workday
  • Zendesk
  • Attention to Detail
  • Sales Skills
  • Technical Troubleshooting
  • Knowledge Base Management
  • Process Improvement
  • Database Entry
  • Problem-Solving
  • Cross-functional Collaboration
  • Email Management
  • Administrative Support
  • Bid Management
  • IT Support
  • Office Management
  • IT and Technical Support
  • Document Management
  • Microsoft Suite
  • Calendar and Schedule Coordination
  • Attention to details
  • Client Management
  • Online Chat Support
  • Microsoft Office
  • Supportive
  • content moderation
  • Time managment
  • AI Content Generation
  • Probelm Sloving
  • Problem Solver
  • Microsoft tools
  • Appointment setter
  • Time Management,
  • Technical Support Expertise
  • Time mangament
  • Analytical skills
  • Operations Management Tasks
  • Problem-Solving:
  • Problem-solving.
  • Time-Management
  • Customer Experience Analyst
  • Technical Support Manager
  • Operational Management
  • Mailbox Management
  • Technical Support Specialist
  • Live Chat Support
  • Google Workspace Suite
  • Techinal Troubleshooting
  • Tecnhical Troubleshooting
  • Customer Experience Strategy
  • Calendar & Travel Coordination
  • Problem - solving
  • Appointment Scheduling
  • Salesforce / CRM
  • customer suport
  • Googleworkspace
  • Cross functional Collaboration
  • Order Processing
  • Cross-Functional Team Collaboration
  • Cross-functional Team Coordination
  • Customer-Facing Experience
  • - Technical troubleshooting
  • Cross-functional Coordination
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • Document creation and management
  • Technical Troubleshooting & Support
  • 9. Time Management
  • Workflow Coordination
  • IT technical support
  • Cross-Functional Collaboration & Oversight
  • Strong Attention to Detail
  • Technical Support (SaaS)
  • Cutomer experience
  • Operation Management
  • Process Improvement(SOPs)
  • Professional Phone Etiquette
  • Problem Saving
  • Operations Management:
  • Remote Administrative Support
  • Admistrative Support
  • o Problem-Solving
  • IT Customer Support
  • Teamwork Attention to Detail
  • Scheduling Coordination
  • Workforce Coordination
  • Escalation Management
  • Content moderation
  • Calibration Management
  • IT Technical Support
  • Basic Technical Troubleshooting
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Tme Management
  • UAT Management
  • Gmail Management
  • Salesforce CRM
  • User Acceptance Testing (UAT)
  • Proble solving
  • L2 Support
  • Administrative Support,
  • Operations Managment
  • Account Verification
  • Customer experiance
  • Adminstrative support
  • Executive Administrative Support
  • Crises Management
  • Compensation Management
  • process imoprovement
  • Time Management Tools
  • Microsoft office suite
  • Google Suite/Workspace
  • High Attention to Detail
  • Time Mangement
  • ISP Technical Support
  • Technical Support Operations
  • Real Time Management
  • Customer Experience (CX)
  • Site Management
  • Live chat support

Administrative Assistant

PCS
April 2026 - July 2026

• Provide administrative and operational support by coordinating calendars, documentation, workflows, and day-to-day business operations for remote U.S.-based teams. • Manage CRM records, customer accounts, quotes, purchase orders, invoices, and order processing while ensuring data accuracy and timely follow-up. • Track customer requests, support tickets, project updates, and action items, maintaining clear documentation and effective cross-functional communication. • Prepare operational reports, performance summaries, and business documentation to support leadership decision-making and improve workflow visibility. • Coordinate with internal teams to ensure projects, customer requests, and operational priorities are completed on time. • Identify process improvement opportunities, maintain organized business records, and support efficient administrative operations using CRM systems, Microsoft Office, Google Workspace, and AI tools.

Technical Support Specialist (Tier 2)

ModSquad
February 2024 - January 2026

•Provided Tier 2 technical support by resolving complex customer issues related to accounts, billing, orders, and platform functionality through email, chat, and ticketing systems. •Documented support cases using CRM and help desk platforms, maintaining accurate documentation, tracking escalations, performing account verification, and ensuring timely issue resolution. •Maintained internal knowledge base (wiki) documentation, tested internal tools and applications before deployment, and supported process improvements to enhance team efficiency. •Reviewed marketplace content using AI-assisted tools to identify policy violations, collaborated on product updates, trained new team members, and contributed to service quality and operational excellence.

Administrative & Scheduling Coordinator

PBSC
January 2023 - February 2024

•Coordinated installation appointments for telecommunications services, acting as the primary liaison between customers and field technicians to ensure efficient service delivery. •Oversaw scheduling, confirmations, rescheduling, cancellations, and service records while maintaining accurate CRM documentation and supporting daily operational workflows. •Conducted follow-ups with customers and technicians, resolved service activation and line verification issues, and ensured timely completion of installations. •Maintained accurate customer records, monitored installation progress, and collaborated with cross-functional teams to improve workflow efficiency and customer satisfaction.

E-commerce Support Specialist

Concentrix
July 2021 - December 2022

•Provided customer support for a leading e-commerce platform through chat and inbound calls, assisting with orders, billing, refunds, returns, and product inquiries while delivering a positive customer experience. •Managed up to four simultaneous customer conversations in a high-volume environment, maintaining service quality, response times, and accurate case documentation. •Processed orders, maintained CRM records, and supported pricing, promotions, product availability, and marketplace campaigns to ensure smooth order fulfillment. •Resolved customer inquiries through effective problem-solving and basic troubleshooting while consistently meeting performance metrics and customer satisfaction goals.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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