Spearheaded development of new business opportunities for Laufer International Group and RTW Logistics agents focusing on U.S. and Colombian markets. Provided expert guidance on international land, sea, and air freight import and export operations. Delivered customer support and training on SaaS logistics platforms ensuring efficient onboarding and client satisfaction. Managed CRM databases and documentation processes. Led direct negotiations with companies and freight forwarders in B2B environment to establish and strengthen commercial partnerships.

Provided direct support to four Sales Executives and global FMCG/DTS companies in quotations, contract management, space allocations, billing, and credit-related issues. Acted as primary connection among cross-functional international stakeholders including Finance, Collections, Customer Service, Sales, Disputes, and Sales Support ensuring seamless communication and resolution of complex matters. Oversaw internal processes for Maersk Logistics (NVOCC) and A.P. Moller Maersk (VOCC) leveraging expertise in global logistics operations and supply chain management from a strategic perspective.

Remotely managed intermodal operations and weekend leadership through TMS in North America at Coyote Logistics, a UPS company. Used Blume for rail billings creation. Coordinated drayage, BOL, ground/rail operations and termination loads. Built cargo operations in compliance with enterprise customers’ requirements according to rail routes, container types and commodities. Maintained direct customer communication to ensure success.

Spearheaded development of new business opportunities for Laufer International Group and RTW Logistics agents focusing on U.S. and Colombian markets. Provided expert guidance on international land, sea, and air freight import and export operations. Delivered customer support and training on SaaS logistics platforms ensuring efficient onboarding and client satisfaction. Managed CRM databases and documentation processes. Led direct negotiations with companies and freight forwarders in B2B environment to establish and strengthen commercial partnerships.

Worked both independently and in teams with adaptability to daily issues. Negotiated with American, Asian and European providers. Approached big international companies such as Exito, Colchones Spring and Productos Ramo in B2B commerce. Responded and advised customer needs, inquiries and quotations professionally with complete knowledge of company services in freights, routes, and international provider rates. Performed cold calling and SDR functions. Followed up on sales success and registered on CMR. Managed SAAS customer enrollment and CRM pipeline and documentation through BASC.

Teamwork and independent worker with adaptability to daily issues and logistics assessor with high communication skills. Negotiating with american, asian and european providers. Approaching big international companies such as Exito, Colchones Spring and Productos Ramo. commerce B2B. Responding and asesoring to customer needs, inquiries and quotings professionally with complete knowledge of company services. Including freights, routes, international provider rates. Organized handling of CRM pipeline and documentation in customer registration through BASC.

Customer attendance and enhancement of communication skills. Managed inbound/outbound contacting. Assisted and supported customers in transportation and logistics requirements. Managed CRM and communication in B2B. Enrolled customers in SAAS. Organized documentation, customer compliance and monthly changing goals.

Negotiated with national and international providers and clients directly. Managed physical merchandise including categorization and organization of products. Provided customer service in a team environment. Assisted administration in project management and webpage design through Prestashop.

Negotiated with Asian and North American providers to obtain better freight and wholesale costs. Managed outsourcing through Mercado Libre and Servientrega. Attended customers via email, phone, and face-to-face meetings in B2C and B2B commerce. Managed SAAS platform. Managed customer success and satisfaction to create loyalty. Organized database, accounting and physical/virtual inventory through Excel.