• Proactively identified and pursued new business opportunities with various types of businesses that required delivery services. Conducted market research, analyzed industry trends, and identified target segments to expand the customer base. Utilized prospectin and lead generation techniques to establish connections and convert leads into clients. • Offered seamless e-commerce integrations with different platforms to streamline the ordering and delivery process for clients. • Developed and nurtured relationships with clients as part of a customer success plan. Acted as a trusted advisor, understanding their specific needs, and providing tailored solutions to meet their business objectives. Conducted regular check-ins, addressed concerns, and ensured client satisfaction. Collaborated with cross-functional teams to resolve issues promptly and maintain a positive long-term relationship.

• Made outbound calls to potential customers on behalf of different banks to offer refinancing options or home equity loans. • Implemented a thorough qualifying process during the calls to determine if the customers met specific criteria, such as owning a house, having a mortgage, having a stable income, and expressing interest in refinancing or obtaining funds from their home equity. • After successfully qualifying the customers, transferred the calls to the appropriate representatives or departments within the bank while ensuring accurate and timely documentation of leads generated. • Given the opportunity to train and manage a team of 6-8 call center representatives. Developed and conducted training sessions to improve their understanding of the qualifying process, sales techniques, and customer service skills. Monitored team performance, provided feedback, and motivated team members to achieve targets and deliver exceptional customer experiences. • Maintained detailed records of calls, customer interactions, and lead generation activities. Generated regular reports for management, summarizing team performance, key metrics, and progress towards goals.

• Worked closely with small and large Bolivian companies to conduct thorough assessments of their business operations. Gathered information, analyzed key metrics, and identified areas for improvement. Evaluated their online presence, marketing strategies, customer reach, and overall competitiveness in the market. • Collaborated with clients to develop comprehensive business plans tailored to their specific needs and goals. Conducted market research, analyzed competitors, and identified opportunities for growth. Assisted in formulating strategies, setting objectives, and defining action plans to enhance their overall business performance. • Assisted clients in managing their financial resources effectively. Conducted financial analysis, reviewed budgets, and identified areas for cost optimization and revenue generation. Provided advice on financial planning, cash flow management, and investment decisions to support sustainable business growth. • Leveraged expertise in e-commerce and online marketing to guide clients in optimizing their presence on the Bolivia en un Clic platform. Offered insights on how to maximize visibility, reach a broader customer base, and effectively manage social media channels. Provided guidance on leveraging the platform's features and tools to drive sales and enhance brand recognition.