• I was entitled of fixing technical problems customers had with Outlook, Word and Excel, some of my tasks consisted in uninstalling, reinstalling and activating Microsoft Office packages, I had to make sure that the emails were added successfully in Outlook. The main metric was Avarage Handle Time, the goal was 24 minutes and I kept it around 20 and 23 minutes.

• I was entitled of managing credit card accounts, I had to help customer understand how a credit card works, make payments, explain interest rates, make balance transfers and report fraud charges. This job brought a lot of knowledge when it comes to the world of customer service and helped me develop my skills. I did my best delivering excellent service while focusing on my metrics.