Provided dedicated support to the sales force and business partners, ensuring swift resolution of issues related to strategic accounts and order-to-cash processes, including order input, delivery, set-ups, past dues, sales analysis, and invoice corrections. Oversaw the CRM (Customer Relationship Management) system and led the Customer Service department, ensuring smooth operations and exceptional customer experiences. Conducted comprehensive training sessions for the team, equipping them with the necessary tools, methods, and best practices aligned with current instructions and positions. Acted as a coach and mentor for newcomers, offering guidance and training tailored to their specific needs and requests. Managed the creation and updating of operating instructions and process manuals to ensure standardized and efficient workflows within the team. Provided Level 1 support to users, addressing their inquiries and resolving issues promptly and effectively. Identified and implemented best practices to optimize the sales administration processes and enhance overall team performance. Collaborated with managers to assess the skills and areas of improvement for the Sales Admin staff, providing valuable input for performance evaluations. Ensured adherence to ongoing activities and compliance with established guidelines and procedures. Generated and analyzed key performance indicators (KPIs) for the sales admin operations team, identifying areas of improvement and implementing corrective actions to address mistakes, dysfunction, non-conformity, or issues. Documented and capitalized on gaps and opportunities for process improvement, leveraging lessons learned from past experiences. Conducted local audits in alignment with internal control requirements, verifying the quality and accuracy of data managed by the team. Assumed responsibility for the initial screening of potential candidates during the recruitment process and forwarded qualified individuals to management for second interviews. Collaborated closely with management in the selection of new team members, ensuring the recruitment of qualified and suitable candidates.

Ensured the accurate management and execution of commercial conditions within the Sales Administration department. Guarantees the correct invoicing and timely payment from customers, adhering to internal and external control regulations. Implemented effective processes and controls to ensure the proper handling of claims related to commercial conditions. Collaborated with cross-functional teams, including Sales, Finance, and Legal, to review and negotiate commercial agreements and contracts. Conducted thorough analyses of commercial terms and conditions to ensure compliance with company policies and industry standards. Monitored customer accounts and conducted regular audits to verify the accuracy of invoicing and payment processes. Resolved any discrepancies or issues related to commercial conditions, working closely with the Sales and Finance teams to find appropriate solutions. Provided guidance and support to the Sales team regarding commercial terms, pricing, and contract management. Developed and maintained strong relationships with key customers, addressing any concerns or inquiries related to commercial conditions. Implemented effective tracking and reporting mechanisms to monitor the performance of commercial conditions and identify areas for improvement. Collaborated with the Sales Administration team to streamline processes, enhance efficiency, and ensure accurate and timely execution of commercial transactions. Stayed up-to-date with industry regulations and market trends to ensure compliance with changing requirements and to identify opportunities for optimization in commercial conditions management. Participated in internal and external audits to demonstrate adherence to control rules and regulations in relation to commercial conditions. Prepared comprehensive reports and presentations on commercial conditions management for management and stakeholders.

Managed all reservations for the five dinner restaurants, which included the prestigious AAA Fantino and The Club Grill, as well as the Culinary Center. Handled reservation requests from both internal and external guests, ensuring a seamless booking process and excellent customer service. Effectively communicated with the Public Relations, Concierge, and Sales departments to coordinate special events and promotions for the restaurants. Collaborated with the Public Relations team to develop marketing strategies and promotional materials to attract guests to the restaurants. Worked closely with the Concierge department to provide personalized recommendations and assistance to guests in selecting and booking their dining experiences. Maintained a comprehensive database of guest preferences, special requests, and dietary restrictions to ensure a personalized dining experience for each guest. Monitored reservation systems and availability to maximize seating capacity and optimize table turnover. Handled inquiries and resolved any issues or concerns related to reservations, providing exceptional customer service and ensuring guest satisfaction. Prepared daily reports on reservation statistics, including covers, cancellations, and no-shows, to facilitate accurate forecasting and planning. Assisted in training new staff members on reservation procedures and best practices. Implemented efficient reservation management systems and processes to streamline operations and enhance overall efficiency and productivity.

Facilitated the partnership between the company, based in Japan, and a business partner in America for the bottling of water, ensuring smooth communication and collaboration between the two entities. Translated a wide range of documents including contracts, specifications, and requirements related to water treatment processes, as well as medical benefits and medical regulations. Ensured accuracy and precision in the translation process, maintaining the integrity of the content and effectively conveying key information. Collaborated closely with various stakeholders to clarify any language-related issues, ensuring a clear understanding of contractual obligations and regulatory compliance. Assisted in the interpretation of technical terms and concepts specific to the water treatment industry and medical field, bridging the language gap and facilitating effective communication between Japanese and English-speaking counterparts. Conducted thorough research and stayed updated on relevant medical regulations and requirements in the American market, providing valuable insights and guidance to the company and its business partner. Played a crucial role in ensuring compliance with local regulations and standards pertaining to water bottling and medical benefits, contributing to the successful establishment of the company's operations in America.