• Automated deployment pipelines using Infrastructure as Code (IaC) tools such as AWS CDK and Terraform, reducing release time by 30%. • Developed monitoring and alerting solutions with CloudWatch, Prometheus, and Grafana, decreas- ing incident response time by 25%. • Managed containerized applications using Docker and Kubernetes (ECS/AKS), improving scala- bility and reliability. • Participated in 24/7 on-call rotations, providing timely incident resolution and root cause analysis. • Enforced security best practices aligned with PCI-DSS, SOC 2, and ISO 27001 frameworks.

• Led vulnerability scanning and penetration testing campaigns, reducing exploitable weaknesses by 40%. • Automated security and operational processes using Python and Bash scripting to improve effi- ciency and reliability. • Conducted threat hunting and incident response, minimizing downtime and data exposure.

• Provided L1/L2 hardware and software support for government personnel, achieving a 95% ticket resolution rate. • Installed security patches and removed malware to protect sensitive information systems. • Delivered remote and onsite support, ensuring operational continuity.

• Configured and maintained IT infrastructure for employees, reducing downtime through proactive maintenance. • Executed system updates and malware remediation across multiple departments.

• Maintainedworkstationsandperipheraldevices; documentedtroubleshootingworkflowstoimprove team efficiency. • Conducted software updates and malware removal to safeguard systems.

• Delivered onsite technical assistance, including OS, router, and printer setup. • Authored documentation to standardize support processes.