As in Executive Administrative Assistant, I provided high-level administrative support to two C-suite executives in a fast-paced healthcare environment. I managed complex calendars, coordinated meetings across multiple time zones, handled high-volume email inboxes, and served as the main point of contact between executives and internal and external stakeholders. I also organized virtual and hybrid events, coordinated travel logistics, and collaborated with cross-functional teams to ensure projects and executive priorities stayed on track.

I supported the HR and leadership teams by managing recruitment and administrative processes for a growing healthcare company. My responsibilities included conducting phone screenings, creating and maintaining candidate records, following up on compliance documentation, organizing HR files, and tracking daily administrative tasks through Zoho. I helped streamline recruitment workflows while ensuring accurate documentation and effective communication with candidates and leadership.

I provided customer support for HP Instant Ink through phone and email, helping customers resolve account, billing, subscription, and technical issues. My focus was on delivering first-contact resolution, maintaining high customer satisfaction, and meeting strict service level agreements while using Salesforce CRM to document interactions and manage customer cases.

I provided technical support for AT&T DirecTV and U-Verse customers, troubleshooting service and connectivity issues while delivering an excellent customer experience. After being promoted to Floor Support Agent, I also mentored new and existing advisors, assisted with escalated cases, answered operational questions, and helped improve the team's overall performance and resolution rates.