Simera Professional Key (SPK)

Alejandrina M

El Salvador

Customer Service Agent

$ 1,600/month

3 yrs exp

Skills

Active Listening
Communications
Customer Service
Troubleshooting
Attention to Detail
Negotiation Skills
Communication Skills
Empathy
Patience
Active listening
Customer service skills
costumer service
Attention to details
Custumer service 70%
Proactive attitude
Customer Service Rep
Strong Communication Skills
comunication skills
Customer Service Chat
Active listening,
Customer services
customer service,
Positive attitude
Good communication skills
Communication Tools
IT troubleshooting
Active listening skills
Customer serve
• Clear Communication Skills
Acrtive listening
Clear communication skills
System Troubleshooting
active listenng
coustomer service
2.communication skills. 3
Remote Troubleshooting
High Attention to Detail
Customer service
8.Attention to Detail
Customer service emails
Communication skillis
Active listener
customer service cu
7. Attention to Detail
API Troubleshooting
Curtomer Service
Great communication skills
Custumer service 80%
attention to details
custumer services
DNS Troubleshooting
3.Active listening
Attention to the details
Costumer Service
Customer service.
Attention to Detail:
Communication skills,

Alejandrina M

El Salvador

Customer Service Agent

$ 1,600 /month

3 yrs exp

Skills

Active Listening
Communications
Customer Service
Troubleshooting
Attention to Detail
Negotiation Skills
Communication Skills
Empathy
Patience
Active listening
Customer service skills
costumer service
Attention to details
Custumer service 70%
Proactive attitude
Customer Service Rep
Strong Communication Skills
comunication skills
Customer Service Chat
Active listening,
Customer services
customer service,
Positive attitude
Good communication skills
Communication Tools
IT troubleshooting
Active listening skills
Customer serve
• Clear Communication Skills
Acrtive listening
Clear communication skills
System Troubleshooting
active listenng
coustomer service
2.communication skills. 3
Remote Troubleshooting
High Attention to Detail
Customer service
8.Attention to Detail
Customer service emails
Communication skillis
Active listener
customer service cu
7. Attention to Detail
API Troubleshooting
Curtomer Service
Great communication skills
Custumer service 80%
attention to details
custumer services
DNS Troubleshooting
3.Active listening
Attention to the details
Costumer Service
Customer service.
Attention to Detail:
Communication skills,

Experience
Education

Customer Service Agent

Glass Mountain

April 2025 - August 2026

Assisted customers with billing inquiries related to insurance services. Explained coverage, claims, and payment details clearly and professionally. Resolved customer concerns efficiently while maintaining high satisfaction. Demonstrated strong attention to detail when handling sensitive information. Worked with 9 different clients using 9 different tools and acted as a team lead support.

Retention Agent

Teleperformance

January 2023 - January 2025

Handled inbound and outbound calls with professionalism, using active listening and problem-solving techniques to resolve issues and billing inquiries. Collaborated with supervisors and cross-functional teams to escalate complex cases. Managed high-volume customer queues. Developed communication and negotiation skills to retain clients by offering solutions to avoid churn.

Smart Scores

Communication

Role Fit

100

Adaptability

Problem-solving

Smart Skills

beta