Simera Professional Key (SPK)

Roberto S

Nicaragua

Customer Support / Technical Support

$ 1,700/month

3 yrs exp

Skills

Documentation
Salesforce
Escalations
Google Workspace
Microsoft Office 365
Microsoft Office Suite
Shopify
Stripe
Administrative Support
Microsoft Office
Clear and proactive communication
Google Workspace Suite
Googleworkspace
Stripo
Cross-Cultural Collaboration
Document Automation
Remote Administrative Support
Admistrative Support
SOP Documentation
Salesforce CRM
Administrative Support,
Basic Microsoft Office
Salesforce.com
Adminstrative support
API Documentation
User Documentation
SaaS Documentation
Google Suite/Workspace
documentacion
Salesforge
Administration Support
Saleforce
Legal Documentation
Virtual Administrative Support
Adminitrative Support
Customer and Client Communication
Micrsoft Office
Legal Administrative Support
google workplace
Salesforce/CRM
Google Workspce
Administrative Reporting
Mocrosoft Office

Roberto S

Nicaragua

Customer Support / Technical Support

$ 1,700 /month

Part Time: $ 1,050/month

3 yrs exp

Skills

Documentation
Salesforce
Escalations
Google Workspace
Microsoft Office 365
Microsoft Office Suite
Shopify
Stripe
Administrative Support
Microsoft Office
Clear and proactive communication
Google Workspace Suite
Googleworkspace
Stripo
Cross-Cultural Collaboration
Document Automation
Remote Administrative Support
Admistrative Support
SOP Documentation
Salesforce CRM
Administrative Support,
Basic Microsoft Office
Salesforce.com
Adminstrative support
API Documentation
User Documentation
SaaS Documentation
Google Suite/Workspace
documentacion
Salesforge
Administration Support
Saleforce
Legal Documentation
Virtual Administrative Support
Adminitrative Support
Customer and Client Communication
Micrsoft Office
Legal Administrative Support
google workplace
Salesforce/CRM
Google Workspce
Administrative Reporting
Mocrosoft Office

Experience
Education

Customer Support / Technical Support

IBEX

January 2025 - January 2026

Supported customers in fast-paced service and technical environments, investigating issues, documenting cases, and coordinating escalations as a subject matter expert for teammates.

Healthcare Support

OPTICALL BPO / STANTON OPTICAL

January 2023 - January 2025

Supported U.S. optical healthcare workflows, managing patient interactions, troubleshooting equipment issues, and coordinating with doctors and insurance records.

Guest Services Support

Rental / Guest Services

January 2022 - January 2022

Managed property information, booking platforms, and operational records while preparing reports on guest reviews and property performance.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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