Navigated evolving priorities across stakeholders; shaped AI experiences within enterprise ecosystem; balanced strategy, user needs, and technical constraints; led product discovery; owned Login, Enrollment and Signature journeys for a mobile banking app.

Designed and simplified complex workflows for executive operations; worked with sensitive information; collaborated across three international product teams.

Led end-to-end design of an internal HR site; validated information architecture through card sorting and tree testing; increased benefit findability and usage.

Conducted user research on a pre-launch product; redefined brand concept, navigation, user flows, and wireframes; validated designs through usability testing.