Simera Professional Key (SPK)

Jepher D

Colombia

Customer Support Representative

$ 5,700/month

1 yr exp

Skills

Content Management
Inventory Management
Java
Python
Scrum
SQL
Azure DevOps
Incident Management
Phyton
Power Automate
Power BI
Python/R
PowerBI
Client Management
Python3
Process analysis
Paython
Java.
Technical Documentation
SOP & Technical Documentation
Process/System Analysis
Problem Analysis
MSQL
office365
o Technical Documentation Skills
ITSM Incident Management
• Major Incident Management
SOQL
Incident management
Legal Documentation
medical documentation
VBA
TSQL
Pyrhon
Technical Demonstrations
Technical Design Documentation
Office 364

Jepher D

Colombia

Customer Support Representative

$ 5,700 /month

1 yr exp

Skills

Content Management
Inventory Management
Java
Python
Scrum
SQL
Azure DevOps
Incident Management
Phyton
Power Automate
Power BI
Python/R
PowerBI
Client Management
Python3
Process analysis
Paython
Java.
Technical Documentation
SOP & Technical Documentation
Process/System Analysis
Problem Analysis
MSQL
office365
o Technical Documentation Skills
ITSM Incident Management
• Major Incident Management
SOQL
Incident management
Legal Documentation
medical documentation
VBA
TSQL
Pyrhon
Technical Demonstrations
Technical Design Documentation
Office 364

Experience
Education

Customer Support Representative

Capital One

August 2025 - October 2025

Provided support and assistance to users in English for financial product incident resolution, managed information validation requests, and adhered to service-level standards.

Intern

Banco de Bogotá

January 2024 - January 2025

Supported operational and technological requirements for regulatory processes, analyzed incidents using Python, SQL, and VBA, implemented process automations, and created dashboards in Power BI.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta