Provide technical support to Verizon Wireless customers in the U.S. and international service areas, resolving device, network and account issues; deliver clear, empathetic troubleshooting and follow-through in a fast-paced, metrics-driven environment.

Supported customers of Realtor.com, the second-largest real estate platform in the United States, via remote customer service channels; handled inquiries, resolved account and product issues, and maintained service-quality standards.

Provide remote interpreting and English-language consulting to a health center.

Booked qualified appointments for the sales team, managed the company's software tools and supported marketing activities.

Supported customers of a U.S. manufacturer of blood glucose monitoring systems for diabetes care; named Employee of the Month 25 times.

Taught grammar, spelling, listening and speaking to students in several Bogotá schools.

Teach music theory and instrument lessons to students aged 5 to 30; perform live with artists in 4 countries.